Senior Account Executive

2 days ago

Salford, United Kingdom Campfire Full time

Campfire is an award-winning Social first digital agency, founded on the values of Honesty & Integrity, Being a Good Person, and Exceeding Expectations. Holding some of the world’s leading brands on our client roster, we pride ourselves on innovating and creating performance-driving firsts for our clients.

As social translators, it’s our job to take a client’s message and translate it into the perfect campaign and content for the platforms they’ll live on.

We believe in meritocracy. If you want to work for an agency that will invest in you and your career, Campfire is the right place for those willing to step up and deliver as part of the team and for our clients. With quarterly PDPs rather than annual, your career can move as quickly as you do.

As a progressive agency, our teams enjoy a number of benefits including (but not limited to) hybrid working, flexi-time, wellness days/benefits, and birthdays off.

As a Senior Account Executive at Campfire, you'll support higher-tier clients and sometimes manage smaller accounts independently. This role is a step up from the Account Executive, involving more responsibility and direct client interaction. This role will require you to work within a client centric team, fostering a collaborative, innovative, and results-driven environment.

As a Senior Account Executive, you should demonstrate a higher level of independence and decision-making. Strong communication skills, both with clients and within the team, are essential. Your approach should be proactive, seeking opportunities to improve client satisfaction and team efficiency.

**Key Responsibilities**:
**Advanced Support and Client Handling**:

- Provide advanced support to Account Managers or Associate Account Directors on high-importance client accounts.
- Independently manage smaller, lower-tier client accounts, overseeing all aspects of client service.
- Competently taking a brief from a client, reviewing the requirements, briefing the teams to provide a solution which suits the clients requirements.

**Communication and Client Relationship Building**:

- Develop and maintain relationships with clients, understanding their needs and ensuring their satisfaction.
- Communicate effectively, proactively and promptly with clients, demonstrating professionalism and expertise.

**Coordination and Reporting**:

- Coordinate projects, campaigns and retained work, ensuring that all aspects are executed efficiently and on schedule.
- Prepare and deliver detailed client reports, providing insights and recommendations.

**Collaboration and Team Contribution**:

- Contribute to the learning and development of junior team members.
- Work collaboratively with the team, sharing knowledge and best practices.

**Problem Solving**:

- Having a solution focused mindset when it comes to client issues.
- Actively listening to the clients objectives and providing a solution which bests suits their strategy.

**Desirables**:

- Proven experience managing multiple stakeholders, whether in house or agency side.
- Genuine passion for relationship building and client management.
- Strong knowledge of social media and influencer marketing.
- Exceptional written communication and presentation skills.
- Ability to work independently in a fast-paced environment while managing multiple projects.
- A creative thinker with a dynamic, outgoing personality.

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