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Customer Service and Sales Advisor- Mega Urgent

2 weeks ago

Northolt, United Kingdom Uxbridge Employment Agency Full time

My client a market leader in the provision of educational courses throughout the UK urgently require a bright, enthusiastic and motivated driven team member to complement their existing customer support team. This role will involve advising clients bothover the phone and on a face to face basis of existing and up
- coming courses as well as the upselling of additional training packages.

Working hours will be
- Mon - Sat with various shifts, 8am - 4pm, 9am - 5pm, 10am - 6pm and Saturdays 8am - 4pm (but not every Saturdays probably 1 or 2 Saturdays a month)

**Role responsibilities**
- Providing course information and advice to incoming callers
- this will cover the full portfolio of courses available
- Assessing a future clients course requirements for example asking for their existing qualifications and advising on next course level
- Giving quotes on prices, course availability and course dates
- Raising invoices and chasing payments
- Managing a lot of web based requests
- calling these individuals and selling course availability, special deals and offers
- Meeting and greeting clients coming directly to the office
- managing their requests for information
- Have the confidence to sell/upsell on course training manuals etc..
- Processing mailshots and other marketing material

Base salary for this role will be 20k with a very achievable extra 10k available in bonus

**What you need to do now**

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