Account Co-ordinator

3 days ago

Milton Keynes, United Kingdom Atlas Workplace Services Full time

**About The Role**:
Account Coordinator - Milton Keynes
Location: Milton Keynes (Office-based, 5 days/week)
Contract: Permanent

**Salary**: £28,500 per annum

Are you an experienced and highly organised professional in the facilities management industry?
Do you thrive in a fast-paced environment, coordinating multiple accounts and building strong client relationships? If so, we have an exciting opportunity for you

Atlas Workplace Services is seeking a skilled and motivated Account Coordinator to join our team in Milton Keynes. This is a key role providing comprehensive administrative support to our Account Teams, ensuring consistent and proactive support to the FM operation.

What you’ll be doing:

- Coordinate client and internal requests to ensure timely completion of work in line with SLAs
- Arrange and manage sub-contractor reactive maintenance and PPM visits
- Maintain CAFM logs and ensure accurate compliance documentation is uploaded
- Review service records and raise follow-on work orders where needed
- Support operational teams and liaise with Scheduling to ensure smooth delivery
- Build and manage quotations via the CAFM system
- Handle Minor Works Requests and raise purchase orders in line with governance
- Schedule deliveries and manage goods receipt documentation
- Validate and receipt invoices to assist with budgetary control
- Capture all costs and ensure accurate entry into the CAFM system
- Mitigate financial risk through effective escalation and documentation
- Provide SLA/PPM and operational reports on a weekly/monthly basis
- Attend client and operational meetings as an Account representative
- Carry out additional administrative tasks as directed
- Comply with all relevant Health & Safety regulations
- Contribute to the positive culture of the FM Team

**About You**: What you’ll need:

- GCSE English and Maths (or equivalent)
- Good written and spoken English, with strong numeracy skills
- Previous experience in an administration role within an operational environment
- Excellent customer service and communication skills
- Good IT skills, including Microsoft Excel and Word
- Knowledge of Maximo or other CAFM systems (training provided if needed)
- Willingness to undertake further technical/business training (e.g. IOSH Managing Safely)

Why join Atlas?
At Atlas Workplace Services, we’re more than just a workplace - we’re a community. You’ll be part of a supportive team that values your contribution and encourages growth. We’re committed to delivering excellence in everything we do, and we want you to be part of that journey.

**About The Company**:
At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day.

We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.

As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.

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