Senior Administrator

1 week ago

MoretonInMarsh, United Kingdom Barons Eden - Reservations Full time

**Senior Administrator**

As part of the reservations team, you will be critical in providing excellent customer service, working efficiently and effectively to departmental operating standards.

You will have great attention to detail, with the ability to work efficiently & accurately to complete tasks in a timely manner. This is a crucial function to the Barons Eden business, and you will work well both independently and as part of a team.

**Our Purpose**

Here at Barons Eden our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to our Hotel and Spas.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals.

**Responsibilities will includes**:

- Supporting the Admin Manager with task distribution & oversight of team performance
- Assist in the delivery of key business objectives
- Provide guidance & leadership to the Admin team
- Performing Quality Assurance checks on Hotel & Spa reservations for upcoming arrivals
- Finalising online reservations in our system
- Liaising with guests via our communication channels to a very high standard
- Ensuring the cleanliness of data across all of our system

**What we need from you**:

- Positive manner & strong work ethic
- Previous experience in a supervisory/management role desired
- An empathetic individual who can respond to the business requirements in a fast paced environment, as well as the supporting the needs of the team
- High level of competency with Microsoft Office, with general administrative skills required
- A confident communicator, fluent in English both verbal and written
- Excellent attention to detail
- Able to demonstrate swift completion of tasks with high level of accuracy
- Comfortable with high level of tasks
- Customer focused and have a genuine desire to provide a quality service
- Previous administrative experience desired
- Knowledge of hotel operations/hospitality preferred but not essential

**Benefits**:

- Competitive Rate of Pay
- Free Parking
- Discount on overnight stays and spa days
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- A fun, supportive and inclusive work environment with loads of development opportunities

People say you can’t choose your family, well we choose you to be part of ours.

**B Better than yesterday - **We exceed expectations

**A Aim High - **We deliver exceptional guest experience

**R Right Thing - **We do the right thing, acting with integrity

**O Own it - **We are responsible for our actions and decisions

**N Now - **We operate with a sense of urgency and discipline

**S Support - **We are team players in everything we do

INDHEADOFFICE

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