Administrator Bank

**Job Summary**:
To manage the administrative procedures within the home alongside the Home Manager and to provide reception cover, promoting the unit and company to potential customers, appropriate authorities and colleagues in a pleasant, caring and professional manner.

Responsible To Home Manager

**Key Responsibilities**:
**Administration**
- To receive all residents/visitors to the unit in a pleasant efficient manner. Ensuring that the Visitors Book is completed and the appropriate person is notified of their arrival.
- To ensure that the reception area creates a positive first class impression, that it is tidy, welcoming and clean with up to date information available.
- To answer the telephone promptly and deal with enquiries in a helpful, courteous and welcoming manner, being aware of the need to maintain confidentiality at all times regarding staff and residents.
- Liaise and build relationships with relatives, residents, professional service providers and other visitors.
- Comfort relatives at times of distress ensuring that they receive privacy and empathy.
- Undertake the position of appointee for residents without a living next of kin or any other person willing to accept the responsibility.
- To perform secretarial/clerical duties as required by the Unit Manager
- To ensure all correspondence received is date stamped and receives prompt attention.
- To ensure that the Unit's filing system is maintained accurately and promptly.
- To ensure that when absent from the workplace key individuals are up to date with the location of files, equipment, contact details of relevant people/agencies in order to provide a seamless service.
- To provide administrative and clerical support and other support as may be requested from time to time by the Unit Manager and other Senior Personnel.

**Financial**
- Undertake purchase ledger responsibilities including ordering, reconciliation of delivery notes and payment of invoices.
- Undertake sales ledger responsibilities including:

- Nursing/Personal Care is in place in a timely manner
- Manage petty cash, resident’s monies and staff lunch monies.
- Deposit/cash monies as required at the designated bank.
- Undertake credit control - chasing debts and late payments.
- Where necessary in accordance with Company Guidelines ensure that private resident's billing accounts are accurate and up-to-date.
- To provide all information that may be required by the Head Office Finance Department, in particular all information required for the production of monthly accounts.

**HR**
- Maintain training records for both mandatory and regulatory requirements.
- Undertake checks on PIN numbers, Visa expiry dates and CRB checks on the required renewal dates.
- Order uniforms and badges where they are in use.
- Advise employees on HR policy or where to find information.
- Understand the benefits associated with working with Care UK and be able to explain them to new members of the team.
- Ensure that all new members of the team complete their induction.
- Ensure that all end of probation interviews are carried out, paperwork is completed and records update.
- To accurately record and up-date information on personnel record files.

**Recruitment**
- Ensure that all pre-employment checks are undertaken and that all prospective employees are fit to work in accordance with CQC regulations and Company policy

**Payroll**
- To effectively manage all people data using the company’s business systems.

**Skills & Experience**
- Administration
- Using an HR or payroll system
- Recruitment and selection
- Experience of working in a nursing and residential care environment in an administrative capacity

**Qualifications**
- GCSEs (or equivalent) including English and Maths

Maids Moreton Hall (part of the Care UK family) is a luxury care home on the outskirts of Buckingham. Our beautifully modern home provides a range of premium amenities including physiotherapy, beauty treatments and a cinema room. We provide nursing, dementia and residential care. Maids Moreton Hall would love to welcome you to the team to show you what a career at Care UK has to offer