Receptionist / Switchboard

5 days ago

Kingston Upon Thames, United Kingdom TribePost Full time

Receptionist / Switchboard **- Benefits**:

- Company pension
- life assurance scheme
- 25 days annual leave plus 8 bank holidays
- free parking
- training and uniform provided
- Free gym membership.

**Kingston university Service Company (KUSCO) are looking for a Receptionist / Switchboard to join their team.**

**Receptionist / Switchboard -

**Responsibilities**:

- Greet and assist visitors, students, and staff at reception, including checking IDs when necessary.
- Provide information, directions, and handle phone inquiries, forwarding messages as needed.
- Collaborate with Security and Campus Support during emergencies, following University procedures.
- Report incidents and support administrative tasks as needed.
- Ensure security of working area daily and maintain cleanliness for a professional appearance.
- Manage incoming calls, redirect when necessary, and provide basic information to callers.
- Report equipment faults promptly and undergo training for new equipment.
- Assist with general duties in the switchboard office as required.

Kingston University has a number of campuses throughout the Kingston area and the main focal point for students, staff and their visitors at these sites. The role of reception staff is to manage nominated reception areas across the University’s campuses, and act as a focal point for visitors to the University, offering information and advice to all inquirers in a clear, courteous, and efficient manner. People arriving at the reception desk are not always calm and polite; tact and firmness are needed to be able to deal with some situations.

The receptionists have important communication responsibilities during emergencies, distributing radios and ensuring that in such situations there is a solid point of reference, information and control.

Reception activity is governed by a Service Level Agreement which sets out extent of reception coverage and the quality of welcome and information provided.

KUSCO provide a general switchboard service to assist staff, students and the general public who require help and information on a wide variety of matters associated with the University. Expectations of speed of response and quality of service are set out the SLA. This is a busy switchboard covering a number of university sites and hundreds of extensions. In addition, the switchboard has an important part to play in dealing with emergencies.

**Receptionist / Switchboard - What we need from you**:
**You will need the following personal competencies**:

- Teamwork - this job needs people who support colleagues when necessary and in times of staff holiday, sickness and absence
- Flexibility - the job involves working (from time to time) at the University’s different campuses
- Calm and patient manner and the ability to work under their own initiative
- A clear speaking voice
- Enjoyment of working with the public, students, staff and contractors
- Confidence, Self-Motivation and Initiative - the ability to tackle calmly any situation which occurs and to decide on one’s own the best way it can be dealt with
- Knowledge of methods of posting, and how mail is sorted efficiently
- Pleasant and confident manner
- Smart (uniformed) and well-presented
- Physically fit

**No agencies please.

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