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Receptionist/ Switchboard Operator

2 weeks ago

Kingston upon Hull, United Kingdom Fisco Uk Full time

**ABOUT THE COMPANY**

We are one of the fastest growing technology-based facilities management business in the UK. FISco now directly and indirectly employs more than 500 staff and is approaching an annual revenue of £30M. We provide an innovative solution that can grow and adapt with our client’s journey. More than 30 organisations nationwide trust FISco to look after their buildings, so they can focus on taking their business to the next level.

We know a diverse workforce adds to our collective value and strength as an organisation. FISco UK is proud to be an equal opportunity employer, committed to equal employment opportunity and equitable compensation, regardless of race, gender, religion, sex, sexual orientation, national origin or disability.

We are seeking a motivated receptionist and switchboard operator who prides themselves in professionalism and high quality service to join our team to provide a reception and telephone service for our client based at Reckitt Hull.

**THE ROLE**

This role will operate on a rota, bi weekly rotating between disciplines.

**Reception**
- To perform tasks to prescribed methods and timings
- To be responsible for meeting and greeting visitors, employees and contractors making a good first impression
- To book and manage taxi bookings for client & visitors
- To be knowledgeable of client site policies and procedures
- To be flexible and responsive to changing daily priorities
- To provide a smart appearance, including high standards of personal hygiene and cordial behaviour towards users. Full uniform to be worn
- Ensure consumables for the reception are well stocked and presentable
- Check all equipment is up and running for the commencement of the shift
- Responsible for ensuring all visitors passes are active for the commencement of the shift, ensuring deactivation at end of day
- Responsible for contacting security to deactivate any visitors passes not handed in by the end of the shift
- Carry out daily guest WIFI passcode distribution and checks

**Switchboard**
- To answer and forward telephone calls for the client’s national switchboard service to the requested answer level and the correct receiver
- To ensure all calls are answered as per prescribed method, in a professional and controlled manner
- To check all telephone equipment before use and report defects to manager

**JOB DETAILS**

Hours of Work: Monday to Friday 12:00 - 17:00, flexibility in hours may be required

Hourly rate: £10.90

Location: Reckitt Hull, HU8 7DS

**WHAT ARE WE LOOKING FOR?**
- Full training will be provided for the role, but we are looking for previous experience in a reception or switchboard position
- Excellent communication skills, both written and verbal
- Ability to take initiative, prioritise and manage time effectively
- High energy and positive attitude
- Ability to work within a team
- “Can Do“ attitude and willingness to go the extra mile
- Flexibility and adaptiveness to change

**WHAT YOU’LL GET FROM US**

A team where you can your own opinion, make an impact and where you and your experience is valued. Internal mobility - opportunities for cross training and the ability to define your next career step within FISco. We support employees who want to explore other areas of interest.

**PERKS AND BENEFITS**
- Bespoke office spaces
- Free Parking
- Pension
- Employee Assistant Program