Technical Support Officer
2 weeks ago
Salary £21,968 - £24, 054 Per annum | Permanent, Full Time, 37 hours per week | Pro Rata
The Technical Support Officer role is key to ensuring Lancashire County Council meets its obligations under the Traffic Management Act 2004 and ensuring the processing of Penalty Charge Notices (PCNs) issued on Lancashire's highway network. The role includes:
- Processing PCNs after issue through to the closing of the ticket by cancellation or payment, including appeals at the independent Traffic Penalty Tribunal service.
- Undertaking various administrative functions within the parking service.
The post is a full time position (37 hours per week) and the normal working hours are between 8am till 5pm. The team's office base is at Bamber Bridge.
Technical Support Officers require excellent customer service skills and an ability to handle customers who are generally unhappy with receiving a parking or bus lane ticket. The PCN process is managed on dedicated software and a confidence in using computers is recommended. Alongside the PCN processing the team also administer residents parking permits, pay and display machines and general parking related enquiries. Good communication skills and an ability to work both unsupervised and as part of a team are essential to the role.
Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website
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