Leasehold Asset Co-ordinator

**Job Title**:Leasehold Asset Co-ordinator
**Contract Type**: Permanent
**Salary**:£29,796.80 (£32,768.94 is achieved after 12 months successful performance in the role)
**Working Hours**:Full time 35 hours
**Working Pattern**:Monday to Friday 9am to 5pm
- hybrid working
**Location**:Liverpool

**The difference you will make as a Leasehold Asset Co-ordinator**

You will support the Leasehold Asset Services Manager to ensure effective asset services are delivered on behalf of RHO managed properties, in line with leasehold legislation including Section 20 and lease requirements, business priorities and the Group’s/ RHO’s Asset Management Strategy, ensuring works are delivered to cost, quality and timescales.

**About you**

We are looking for someone with
- Experience within the building industry, ideally working within the Leasehold Sector.
- Understanding of statutory leasehold legislation.
- Experience of managing and co-ordinating insurance and legal claims.
- Experience of producing management reports.

**Why Riverside?**

(One Housing is a part of Riverside) At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

**Role Profile**
- Provide a range of administrative support as required in the delivery of the programme of works for RHO properties, ensuring works are delivered to cost, quality and timescales, escalating issues and risks to the Leasehold Asset Services Manager as appropriate.
- Support the Leasehold Asset Services Manager to collaborate with a range of stakeholders to ensure RHO asset services requirements are established and clearly communicated and delivery plans meet contractual and compliance requirements, RHO business objectives and cost, quality and timescales.
- Contribute to the preparation of scheme budgets and year-end accounts, providing effective support to the financial planning and forecasting process and preparing the required budgetary information for presentation at residents’ meetings.
- Monitor the Day to Day repairs reconciliation spend report and ensure correct coding has been applied and take appropriate measures where schemes are close to overspend.
- Assist colleagues with budget setting and year end reconciliation, ensuring invoices are available.
- Provide administrative support in relation to Section 20 of the Landlord and Tenant Act 1985, ensuring requirements are understood by stakeholders and factored in to delivery plans and compliance and consultation obligations are met by carrying out effective administrative activity.
- Act as focal point for complaints, First Tier Tribunals and insurance and legal claims, providing administrative support including arranging attendance at tribunals, carrying out investigative work as appropriate including liaison with leaseholders and third parties, bringing cases to a satisfactory and timely conclusion where possible and recording the outcome using appropriate systems and in the agreed format.
- Support the Leasehold Asset Services Manager to embed the asset performance framework for RHO, monitoring service level agreements and key performance indicators, escalating under performance via the agreed route.
- Provide management information and performance data as required, including supporting the Leasehold Asset Services Manager in the production of ad hoc and cyclical reports as required, with detailed analysis of RHO asset performance data.
- Maintain accurate asset records on behalf of RHO, using appropriate systems, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required
- Manage internal and external stakeholders effectively including tenants, residents, Asset