New Patient Coordinator

We have an exciting opportunity for a New Patient Coordinator to join our team at The Lytham Dental Clinic in Lytham St Anne’s. The Practice is at an exciting time of expanding our business and facilities and if you are an ambitious go-getter with a caring personality then we want to hear from you

You will have our full support as we share the wealth of our experience with you and train you in your new career.

Who We Are:
We are a state-of-the-art, private dental family run practice that has embraced digital technology. We pride ourselves on delivering an excellent service to our patients, and as such actively seek likeminded individuals to join our team.

We Are Looking For:

- A team player with a positive mind set.
- Someone who has excellent customer service skills and who can attend to every detail.
- Someone who can exceed the business and patient's expectations.
- Sales or Customer Service Experience Advantageous.
- Highly Motivated
- Non-Dental Background Welcomed
- Excellent communications skills, both written and spoken.
- Great organisational skills with impeccable attention to detail
- Innovative, open-minded thinking and a willingness to try new processes with positive attitude
- Ability to perform in a fast paced and target driven environment
- Motivated to be successful
- Enthusiastic and keen in helping the practice grow
- Fully computer literate and competent using CRM software

The Role:
As a New Patient Coordinator, you will be:

- Managing the patient journey
- Respond and reply to all patient enquiries from all communications streams and marketing
- Book, qualify and secure all new consultation appointments for patients
- Keep a track of all new enquiries using the practice’s tracking systems
- Discussing detailed multi-disciplinary treatments
- Explaining costing and payment options to the patient
- Managing diary appointments
- Following up on treatment plans after the consultation for treatment uptake
- Assisting the new patients on the phone
- Achieving monthly conversion rates, targets and maintaining weekly reports
- Provide reports and suggest recommendations for generating new patient leads
- Adhere to all practice protocols and policies particularly data security
- Supporting all members of staff to maintain a smooth-running practice

Further duties may entail liaising with various team members. Most importantly, you will manage the journey for new patients from the initial inquiry to a successful acceptance of treatment.

Experience in dental and cosmetic dentistry would be a distinct advantage, as would experience of working within a New Client Experience Journey. More important however is possessing the ability to build a rapport with people, especially over the phone, and to be able to accurately capture information in our CRM system. Training and support will be provided in all aspects of the role, but the spark and personality will have to come from the successful individual.

Why join us? We have some brilliant benefits and perks, including:

- 30 days holiday including Bank Holidays
- Monthly Staff Meetings
- Lots of learning & development
- Additional training opportunities
- Welcoming, supportive, and committed leadership team
- As a thank you for all your hard work you will have a fully paid Christmas Shopping Day off in December
- Staff Parties paid by the business
- Workplace pension scheme
- Team building events

If you feel you are an ambitious individual looking for a new challenge, please do not hesitate to get in touch with Adam on 01253 736633 for more information on how to be considered for this excellent opportunity.

**Job Types**: Full-time, Part-time

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Lytham St. Annes