Helpdesk Administrator

20 hours ago


Edinburgh, United Kingdom SK Chase Ltd Full time

HELP DESK ADMINISTATOR ROLE - FIXED TERM

SK Chase is seeking a full-time **Help Desk administrator** who will work on a hybrid basis between our office in West End Edinburgh and working from home. Immediate start desired.

**ABOUT SK CHASE**

SK Chase pioneered digital gift voucher technology over 20 years ago & continues to transform luxury hotels gift voucher performance with our software & service. We pride ourselves on providing outstanding service to our 600+ clients based in the UK and overseas.

**HELP DESK ADMINISTRATOR**

You will enjoy having a diverse range of tasks and working in a small, friendly, and efficient team, the majority of whom work remotely.

We will provide comprehensive training so that you have in-depth product knowledge of our gift voucher software and the other systems we use, so that you are able to support our customers with their questions and issues relating to the system. You don't need to possess prior experience in the systems used.

**TASKS INCLUDE**:

- Assisting clients with login queries/set up.
- Liaising with your colleagues in order to resolve client support queries in remote teams via Salesforce/Slack and Zoom.
- Supporting clients with managing voucher content/their voucher sites.
- Providing support in the roll out of new features, or improvements, in our system.

Systems used include:
Bespoke Content Management Systems, Salesforce (CRM System), Opayo, Stripe, Photoshop, Premiere Pro, Gmail and G Suite (google docs, google sheets), Microsoft Word & Excel, Navigate phone system

***
- **Help Desk** - Support
- **Salary**: £23,000 per annum
- **Location**: Office based (west-end Edinburgh) and the option of working remotely.
- **Work hours**:Monday to Friday, 9 am to 5 pm, with a one-hour lunch break. Flexible working options are available after the probation period.
- **Reporting to**: Head of Helpdesk
- **Contract**: 9 month fixed term contract with a 3-month probationary period, this position will be utilised to cover maternity leave within the business.

**Job Types**: Full-time, Temp to perm, Graduate
Contract length: 9 months

Pay: Up to £23,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee mentoring programme
- Enhanced maternity leave
- Flexitime
- Health & wellbeing programme
- Sick pay
- Work from home

Work Location: Hybrid remote in Edinburgh EH12 5AP



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