Compliance Enforcement Officer

**About The Role**: Enforcement Officer Job Description
Are you passionate about making a difference in the community? Are you a creative and tenacious problem solver, with an interest in enforcement and housing law? LiveWest is looking for a dedicated Enforcement Officer to join our Compliance team. This is a fantastic opportunity to work in a dynamic environment where you can truly make an impact and be our expert in enforcement activities in Bristol and West of England.

**Key Responsibilities**:

- **Deliver Comprehensive Enforcement Services**: Ensure all services are delivered in line with targets, budgets, policies, and operational standards to achieve agreed customer service and value for money outcomes.
- **Resolve Access Issues**: Proactively assist colleagues in resolving all issues with gaining access to properties, ensuring compliance and customer satisfaction.
- **Legal Representation**: Prepare legal paperwork and present cases in court, including DIY possession, injunctions, and other enforcement actions.
- **Support and Advice**: Provide proactive and effective advice and support to colleagues to ensure the quality and consistency of case management.

**Why Join LiveWest**:
In this exciting role, you will be at the forefront of ensuring safety, compliance, and fairness across our housing services. You will work collaboratively with a dedicated team, tackle challenging situations with professionalism, and represent LiveWest in legal proceedings to uphold our values and standards. With a strong focus on customer service, continuous learning, and innovation, LiveWest offers a supportive and forward-thinking environment where your expertise in enforcement and compliance will truly make a difference.

This role is being offered on a **full time, permanent**basis working 37 hours per week. This is a mobile role that will include desk based work and site visits across **Bristol and West of England.**Weston-super-Mare will be the nearest office. Hybrid working is available for this role.
- **Experience in Social Housing or Legal Profession**: Proven background in social housing or a related legal field.
- **Specialist Enforcement Services**: Experience delivering enforcement services and meeting KPI standards in a comparable organisation.
- **Operational Level Enforcement**: Experience tackling access issues and other breaches of contract effectively.
- **Court Representation**: Experience in representing and advocating in court, obtaining injunctions and possession orders.
- **Customer Satisfaction**: Demonstrable experience in improving customer satisfaction.
- **Performance Enhancement**: Knowledge of enhancing performance or working practices to deliver improved value for money.
- **Social Housing Policy**: Understanding of social housing policy and good practice.
- **Landlord and Tenant Legislation**: Knowledge of relevant legislation and best practices.
- **Legal Casework**: Familiarity with legal casework best practices and quality management.
- **Flexible Working**: Adaptable approach to working hours to meet customer and operational needs.
- **Driving Licence**: Full valid UK driving licence.
- **Professional Development**: Evidence of continuing professional development, such as CIH / HNC in Housing or equivalent expertise through experience and study.
- **Desirable**: CIH Level 4 qualification or an equivalent related tenancy law qualification.

**Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.**

**About The Company**:
**Our Reward and Benefits**:

- **Generous Annual Leave**: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- **Pension Contributions**:Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- **Health Benefits and Perks**:Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- **Learning and Development**:Invest in your future with ongoing personal and professional growth opportunities.
- **Family Support**: Policies designed to help you balance work and family life, including a new child payment.
- **Wellbeing Matters**: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- **Smarter Travel**: Save with our Cycle to Work and Car Benefit schemes.
- **Giving Back**: Up to four paid volunteering days a year to support our communities.

**About Us**:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the hear