Nhs 111 Health Advisor

**Could you save lives with your voice?**

**The Role**

As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact as the voice at the end of the line. It’ll be up to you to deliver time-critical advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill to have, you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescriptions requests, to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?

A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence.

**Who are we?**

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

**Location: Office based in Ashford, Kent**

**Hours Available**:
**Please note all Health Advisors are required to work minimum 50% weekends. This is scheduled either**:
**Week 1** Saturday and Sunday working

**Week 2** Saturday and Sunday off

Repeat

Or

1 day, either Saturday **or** Sunday working every week.

**Full-Time Roles**:

- Standard shift patterns include a mix of early and late shifts.
- Early shifts start at 7am or 8am.
- Late shifts finish at 9pm or 10pm.
- Full-time colleagues can opt to work only late shifts (9pm or 10pm finishes).
- Full-time night shifts are available, typically 10pm to 6am (must finish no earlier than 6am).
- Weekend work is required at least every other weekend, with the option to work every weekend if desired.

**Part-Time Roles**:

- Part-time shifts are focused mainly on evening hours, with flexibility for early and late shifts.
- Early shifts: 6am-12pm (start at 6am, 7am, or 8am; finish at 10am, 11am, or 12pm).
- Late shifts: 4pm-10pm (start at 4pm, 5pm, or 6pm; finish at 8pm, 9pm, or 10pm).
- Weekend work is required at least every other weekend, with the option to work every weekend if desired.
- Weekend only shifts are also available.

Additional hours may be available in times of peak demand.

**What’s in it for you:

- **
- Salaries start from £24,929.44 per annum for daytime rotas, pro rata
- Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
- Access to Blue Light Card and other NHS Discount Schemes
- Advanced maternity, paternity and adoption leave after 1 year’s service
- Opportunity to join the NHS Pension Scheme
- Fully paid accredited training
- Additional annual leave based on length of service
- Free 24/7 independent counselling service
- Learning and development opportunities
- A volunteer day
- Employee Assistance Programme
- Free membership to our reward and discount platform

**Training**

Applicants must be available to start training in August or September 2025.

To find out more about training to become a Health Advisor please click here

**Assessment Evenings**

The evening will give you an insight into the daily life of an NHS 111 Health Advisor, giving you the opportunity to talk to a wide range of colleagues including our Managers, Training Team and Health Advisors about the role in interactive sessions, you will also have the opportunity to demonstrate your skills and qualities in a face-to-face interview as part of the evening.

Ashford Care Coordination Centre Assessment evening: 12th June 2025.

For more information on what it’s like to be a Health Advisor from our current team you can watch our video here.

For a job description and person specification please see attached.

Closing date: Friday 6th June 2025.

**We celebrate brave ideas and brave people.**

careers.ic24.org.uk