Head of Sme Relationships

About Business Banking

With over 23 million customers, our potential in Barclays UK is built around the strength and depth of our relationships with individuals, families and businesses in communities across the UK; coupled with great technological innovation to make their lives easier. Business Banking supports our businesses and is focused on deepening the relationships we have with our clients and delivering great customer outcomes, creating innovative products and propositions that serve their needs, unafraid to challenge ourselves, and partner with others, to find new solutions which help them to continue to grow their business.

About our Relationship Banking Team

Our Relationship Banking team is responsible for increasing our appeal to our Business customers through a focussed relationship management proposition which drives improvement to service, quality and the effective development and execution of new strategic propositions which deliver sustainable commercial results whilst delivering great customer outcomes.

Key Accountabilities
- Actively grow market share within the region through the identification and development of quality new business within the segment. Develop and implement a micro-market strategy alongside Corporate and Investment Bank colleagues to drive continued growth and deeper immersion in the market.
- Encourage and nurture innovation and creative thinking. Develop a culture where change is embraced and new and existing technologies and innovations are viewed positively and adapted to suit market, where appropriate.
- Constructively and positively challenge the status quo and, demonstrating broad, dynamic leadership and collaboration across the organisation, develop an integrated SME-sector proposition to drive forward the Business Banking strategic agenda in the region.
- Accountable for generating and driving all areas of performance of Business Banking within the region including the delivery of great client outcomes, growth of P&L (including Income, Debt and Deposit growth) and improving Return On Equity trend.
- Create a vision and a culture for the team that embraces the development and adoption of commercial and technological knowledge and potential ensuing change, the motivation to share this knowledge with others to support their development (commercial or personal), and the confidence to constructively challenge processes and ways of working that are no longer fit for purpose.
- Oversee excellent control management through effective adherence to the Performance Framework and that business planning is integral to the approach of managing portfolio performance.
- Work in partnership with Credit Risk to oversee an effective risk and reward balance avoiding unnecessary impairment which could negatively impact customer outcomes and the organisation’s reputation. Proactively manage all risk aspects including conduct and credit risk, ensuring the team is appropriately educated to understand and fully comply with the standards.

Stakeholder Management and Leadership
- Develop a strong and effective internal network across all Barclays portfolios (UK, Savings, Investment and Wealth Management, Corporate and International) as well as developing an influential external commercial network along with current commercial and technological knowledge to develop innovative, integrated and collaborative business strategies and plans across all channels and segments that support current customer needs as well as planning for future opportunities and strategies. Strong leadership skills and the ability to communicate to a complex and varied team will be critical to ensure success within the role.
- Nurture and enhance senior external relationships to drive progression for their businesses through providing innovative and commercial market and technological insights, by mobilising internal and/or external networks to provide specialist knowledge and support as appropriate. Work closely with Key Business Influencers in order to develop further effective micro-markets teams in the local communities thereby attaining greater customer outcomes.
- Role-model excellence in interactions with customers and colleagues alike meeting and exceeding their current needs, championing their growth, and inspiring them for their future development.

Decision-making and Problem Solving
- Competently assess and interpret complex trends across the Business Banking customer base to enable insightful proposition build and aligned implementation. Understand the business, its drivers and sources of value and continually reprioritise to ensure the right focus and resource is aligned to value creation. Thoughtfully consider the short
- and long-term impact of commercial decisions across a range a stakeholders and look both internally and externally for different perspectives to shape and drive innovation.

Essential Skills/Basic Qualifications:

- Proven track record of delivering portfolio growth performance.