Luggage Porter
4 days ago
Our beautiful property is looking for a **Luggage Porter** to join our family and provide our guests with outstanding levels of service.
**The shift pattern for the role is from 8am to 8pm, 4 days on, 4 days off.**
**Who are we?**
The Rubens at the Palace Hotel, part of the Red Carnation Hotel Collection, is a stunning five star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.
**What benefits would you get as a Luggage** Porter?**
- Recommend friend and family bonus scheme worth up to £600
- Free meals on duty
- Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
- Complimentary uniform and dry-cleaning services
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Free access to Employee Assistance Programme
- Hotel based recognition incentive (Employee of the month up to £200)
- Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
- Staff Appreciation Annual Party and other Employee Recognition Event
**What are the main responsibilities of a Luggage Porter?**
- Greeting guests upon arrival
- Ensuring guests luggage is delivered correctly
- Providing great knowledge of the hotel and local area
- Escorting guests to their rooms and showing them the hotel facilities
- Answering general guest queries
- Ensuring the lobby and front area of the hotel is presentable and clean at all times
**What are we looking for in a Luggage** Porter?**
- Good knowledge of London and key attractions
- Previous experience in a customer facing role and excellent communication skills
- A warm smile and a positive attitude
- A clean UK and/or European driver’s license (desired but not essential)
- We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK._
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