Travel Consultant

2 weeks ago

Birmingham, United Kingdom Diverse School Travel Full time

**BILINGUAL TRAVEL CONSULTANTS - EDUCATIONAL TRAVEL**

We have an exciting opportunity for four hard-working, intelligent, and enthusiastic bilingual/trilingual Travel Consultants to join us and make a difference from day one

We are a provider of educational and cultural tours for schools and colleges and we're looking for people to join our multilingual office environment.

**Fluency in English and at least one other Modern Language is a pre-requisite.**

You will develop and organise travel packages from a range of suppliers to create cultural and educational tours to the UK, Europe, and beyond, for a customer base of schools and other educational establishments. You will be the primary contact for your customers, providing outstanding customer service and managing every aspect of their trip. Strong organisational and communication skills are essential.

**Primary Requirement**:
Excellent written and spoken English, and fluency in at least one other modern European language.

**Responsibilities include**:

- Following-up customer interest and marketing initiatives
- Providing advice about organising tours and travel to different destinations
- Developing travel itineraries and ensuring that all the needs of the customers are met
- Liaising with suppliers to make arrangements for transport, accommodation, and activities
- Building lasting relationships with customers, evaluating their trips, gathering feedback and ensuring they book again
- Dealing with payments and general administration tasks
- Dealing with unforeseen issues and involvement in the out-of-hours response rota

**Desirable Key Skills**:

- Proactive and hard-working
- Attention to detail
- Excellent written English
- **Highly organised **and responsible personality
- Excellent communication skills, good telephone manner
- Good IT skills
- Enthusiasm, Confidence, and Flexibility
- The ability to cope under pressure

Starting salary £23,000; team bonus and individual bonuses mean genuine first year OTE £24,000, second year OTE £26,000.

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £23,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English and at least one other modern European language (required)

Work Location: In person

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