Senior Technical Specialist

3 days ago

Ascot, United Kingdom Cranleigh Scientific Full time

**Client Technical Specialist Responsibilities**
- Provide expert technical support to Sales and interface with customers as required in order to meet their technology and approval needs.
- In consultation with Sales/Business, organize and execute a plan for approval testing to meet the customer's needs and wants
- Organize data derived from the approval program and assemble all appropriate information in an easily understood manner
- To take personal responsibility for a safe working environment in both the office & laboratories. Consistently adhere to safety policies & procedures.
- Resolve customer complaints and problems in a timely, efficient, and professional manner.
- Assist in providing proactive customer-specific solutions, support, and guidance through effective and insightful face-to-face and written communications.
- Develop and deliver presentations to internal and external customers.
- Interface with Mechanical Lab and test scheduler to plan and execute testing.

**Client Technician Specialist Requirements**
- Experience either within a laboratory/R&D engineering environment or working in a similar technical specialist function.
- Timely decision-making using a mixture of analysis, experience, and judgment; sometimes with incomplete information, under tight deadlines with appropriate risk, authority and transparency
- Solves problems with effective solutions by asking good questions, involving others, and looking outside of existing processes and procedures.
- Continuously assesses current processes, practices, procedures, techniques and tools and provides suggestions for improvement.
- Interpersonal skills to be able to make good strong connections with customers & OEM personnel.

£Salary offered is competitive in line with the level of experience + excellent company benefits including final salary pension scheme.

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