Security & Parking Team Leader

The main purpose of the role is to ensure that the control room is running effectively and efficiently, all escalations, calls for assistance (both including Parking and Security) are answered, Maintaining a positive work environment and supervising theday to day duties being carried out.
**Main Duties**:

- To oversee, record and report all incidents and occurrences accordingly and act as necessary. Ensure all reports are compiled accurately concluded where possible and distributed in a timely manner
- Reporting into the Contracts Manager & Security Coordinator onsite, work in line with the Security Teams for additional security requests as required
- To ensure the correct manning levels are always maintained within the control room and only CCTV licence holders operate the system
- Continuously strive to improve control room process and procedures to ensure a professional service is provided
- Take lead of the shift whilst on duty and tackle any issues and problems as they arise
- Identify problem areas and issues, document them and put measures in place to prevent re-occurrence
- Identify training issues and carry out training of set procedures and ensure procedures are followed as laid out in OCS Training Matrix documentation
- Ensure daily, weekly, monthly control room checks are carried out and documented

**To be successful in the role, you will need**:

- SIA and CCTV Licence essential
- First Aid in the workplace (desirable but not essential)
- Customer Services Training
- Understanding of a secure access and egress control system and best practice methods
- Using CCTV systems under strict GDPR guidelines
- Experience of working in a control room or similar leadership role
- Good inter-personal and language skills
- Committed to continuous development of own skills and knowledgef
- Flexible in approach to responsibilities and to working hours

**What will you get in return?**
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme 'OCS Stars'- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**Why join OCS Group Ltd?**
OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.
We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.
OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.
We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.
We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you wantto develop you career, OCS is a great choice.
OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues stayingwith OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.