Service Desk Engineer
2 days ago
The company is looking to recruit a **Service Desk Engineer** to join their IT service team.
- Monitor, review and resolve technical support tickets and calls
- Work autonomously
- Management of tickets escalated to 3rd parties - both internally and externally
- Liaise with presales to offer advice and solutions to customer issues
- Client site visits to support project work and deliver technical resolutions
- Provide support to junior team members
**Skills required**:
- Microsoft 365 Product suite
- Microsoft Azure cloud services
- Knowledge of Windows 10 and Microsoft Server
- Must have use of own car
- ConnectWise Manage
- NinjaAutomate
- Exchange 365 Online
- SharePoint Online
- Mimecast
- WatchGuard Firewalls
- HP Switch Infrastructure
- Unifi controllers and access points
- VMware vSphere
- 3CX
**Personal Attributes**:
- A positive attitude: a ‘can do’ approach, good work ethic and willingness to learn
- Good personal presentation
- Timekeeping and personal organisation
- Team working, collaboration and co-operation
- Flexibility
- Commercial awareness and client focus
Their Offices are based in Hope Park Business Centre, Bradford on the second floor. The centre is very modern with a large open plan reception and café on the ground floor.
**Benefits**:
- Job type - permanent full time - 8:30-17:00 and 9:00-17:30
- Hybrid working - minimum 3 days in the office
- Salary £25,000 to £28,000 per year DOE
- 20 days holiday increasing to a maximum of 25 days + bank holidays
- Pension plan (Nest 3% employer, 5% employee)
**How to Apply**
If this role is of interest and you would like to learn more, please attach your CV to the link provided and the Hiring Company will be in direct contact.
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