Wellbeing Coordinator

1 day ago

London, United Kingdom The Academy of Contemporary Music (ACM) Full time

Location : london Employment type : FULL_TIME Expires : 2025-07-31 Salary range: £26,396 - £31,411
ACM’s London Campus is seeking a Wellbeing Coordinator. This is a full time position of which the salary will be between £26,396 per annum and £31, 411 per annum, depending on experience.

**ROLE PURPOSE**:
The Wellbeing Coordinator’s primary duties will be carried out in collaboration with staff across the Integrated Services Team in ACM’s approach to student wellbeing and mental health support, continuation, and satisfaction. The purpose of this role is to provide high-quality wellbeing support to ACM’s students by acting as the triage point between general and primary support, and specialist support from ACM’s internal Coaches and Counsellors. This role is key part of the integrated services department as it ensures that ACM students who are vulnerable due to a difficulty with their mental health receive the support they need.

**Main Responsibilities**
- Provide high-quality customer service through receiving and responding to student support requests in a timely manner (via all means of communication);
- Schedule and deliver triage appointments with students to ascertain any needs for counselling or coaching;
- Maintain support connections with students awaiting targeted and specialist support;
- Liaise with Integrated Services and Education staff to coordinate support across all stakeholders to provide the most comprehensive support for the students;
- Act as a member of the Risk Intervention Committee;
- Monitor, in collaboration with the Risk Intervention Committee, the data containing student risk indicators to identify opportunities for intervention via targeted and specialist services;
- Attend open days to support prospective students and advise them on the wellbeing and mental health support available at ACM.
- To continue to establish community links with local police neighbourhood teams, local council initiatives, NHS and local GP surgeries.
- Serve as an escalation point for academic staff to flag students at risk following their own interventions;
- Advise other staff on early intervention strategies

**Person Specification**

**Essential**
- An undergraduate qualification or relevant professional experience
- Excellent IT skills with particular proficiency in Excel/ Google Sheets;
- Excellent organisational skills, ability to prioritise and manage administrative processes and to undertake specific tasks to tight deadlines;
- Experience in working within a student support setting;
- Understanding and awareness of the needs of a diverse student body;
- Ability to work effectively and collaboratively in a team;
- Excellent communication skills with the ability to differentiate communication for people with different needs;
- An attitude of continuous learning and continuous improvement.

**Desirable**
- Hold a qualification, or have had training in safeguarding, mental health, wellbeing, or disabilities support;
- Trained in mental health first aid;
- Experience working with coaches and/ or counsellors;
- Experience working in a Higher Education setting;
- Understanding of higher education policy regarding safeguarding, and student support.

All applicants will be required to complete screening appropriate to the post. This includes a Disclosure and Barring Service check and checks with past employers.

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