Housing Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

**Housing Officer**

**Scarborough**

**£32,887 - £34,617 per year p**lus £600 car allowance**

**37.5 hours per week**

We are looking for a Housing Officer to join our Hull Housing team. We are responsible for the tenancy management function in Hull, Scarborough, East Yorkshire and Lincolnshire. This role will be based at our Scarborough office and involves making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. The role includes dealing with anti-social behaviour, tenancy sign ups, void management, compliance responsibilities, and the full range of housing management.

**The role of**Housing Officer**will include**:

- Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community
- Providing an effective tenancy and resident customer service which is in line with policies and procedures
- Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting resident welfare via appropriate channels
- Dealing with complaints about service delivery focusing on first contact resolution and learning from this to help to develop an excellent customer service
- Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
- Delivering general advice on all aspects of tenancy to enable sustainability
- Working with a range of external agencies to resolve a range of issues affecting resident welfare including; Domestic Abuse, Anti-Social Behaviour and Safeguarding

**Skills and experiences**:

- NVQ3 in relevant area
- Proven experience of undertaking a similar role delivering high quality tenancy services within property or tenancy management
- Excellent skills in analysing and diagnosing problems and implementing solutions
- Excellent customer service and customer care skills
- Proven experience of good practice resident involvement activities
- An understanding of Microsoft Office packages including Word, Excel and Outlook
- Excellent communication skills both verbal and written
- Working knowledge of relevant regulations and good practice
- Travel is a requirement of the role, therefore a full valid driving licence is essential

**Why work for us?**

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

**Our Benefits**

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

(if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 16 July 2025

**View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -**

**Building Equality and Diversity**

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.