Internal Sales Coordinator

5 days ago

Bishop Auckland, United Kingdom Careersolve Full time

Careersolve are proud to be working with working with a well-established manufacturing company who are based in Bishop Auckland who are part of a global organisation. They are currently looking for an **Internal Account Coordinator t**o join them on a permanent basis.
- **Hours - Mon-Thu 08:00 - 16.30 and Fri finish at 16:00**:

- **Our client offers**:

- A generous salary from £24,000**:

- Death In Service - Salary sacrifice pension scheme x6 annual salary**:

- Death in Service Non salary sacrifice pension x 1 annual salary**:

- Free Car Parking**:

- 25 days plus Bank Holidays per annum (Holiday year Jan-Dec)**:

- Enhanced Pension**:

- Group Income Protection & Confidential Employee Assistance Programme**:

- Occupational Health**

The main focus of the role of the **Internal Account Coordinator **are:

- **To provide internal support to key accounts.**:

- **Working with the account manager in order that support is provided to the customer and be the day to day go to person for the account for orders, active sales and promotions and samples.**:

- **Be the day to day contact for all customer accounts**:

- **To be the face to visitors coming on site, welcoming them as required and arranging and setting out facilities.**:

- **To ensure the customer has a positive experience**:

- **To monitor and send out samples, working with the National Technical Support for sample order to stores to achieve an efficient turn around.**

The Principal Elements of the **Internal Account Coordinator **are:

- **Advise customers and give accurate information prior to order of potential delivery dates**:

- **Receipt customer orders, ensuring that any anomalies are communicated within 24 hours**:

- **Provide support to customers and upsell additional products**:

- **Quote for one off projects in your accounts and follow this up and update the CRM.**:

- **Pro-actively chase orders when missed in the customers buying pattern and report on any missed sales**:

- **Receiving phone calls from B2B customers to provide product knowledge etc**:

- **Pro-actively liaise with business customers, being a key internal touch point for them and their customers, updating sample and stand database**:
Skills and experience required of the **Internal Account Coordinator **are:

- **To be professional, courteous, patient, enthusiastic**:

- **To embrace change and new ideas**:

- **Intelligent thinker, focussed and priority driven**:

- **An understanding of the sales process and selling skills - open questions, identifying customer needs, delivering the result that exceeds the customer’s expectation**:

- **Analytical with high presentation skills**:

- **Advanced user of Microsoft office, in particular Excel and PowerPoint**:

- **Effective communicator both internally and externally**:

- **Ability to make sound commercial decisions**:

- **Business related qualification and/or experience in a similar environment**:

- **Be able to work well under pressure**

careersolvefocus

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)
- Order Processing: 2 years (required)
- Account management: 1 year (required)

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