Technical Delivery Manager

Quorum is one of the largest Microsoft Gold Partner IT Consultancy firms in Scotland as well as being a Microsoft Tier 1 Cloud Solutions Provider and we are currently looking to add permanent Technical Delivery Managers to our growing Managed Services team.

This is a varied and challenging role which requires a good mix of IT Management skills and hands on technical ability.

**The role of Technical Delivery Manager**:

- As a key member of our Managed Service team, be able to adapt quickly to the fast-paced environment we work within and deal with multiple tasks and projects as required
- As the face of the wider Managed Service team, be accountable for meeting service delivery expectations within our clients
- Engage in regular service reviews with clients, providing feedback on service levels and coordination, management and delivery of continuous service improvement initiatives for the IT Managed Service
- Manage support issues, escalated by the Quorum Service Desk team, through to resolution
- Work in partnership with clients to ensure their technology estate is maintained and up to date and that technology enhancements are scheduled to meet current and future business needs
- Ensure robust change management processes are followed with appropriate communications to clients and stakeholders
- Identify recurring issues having an impact on the client’s business and ensure investigation by relevant technical or process experts
- Be comfortable interacting with clients, 3rd party suppliers and internal stakeholders ensuring that the day to day running of the Managed Service meets the needs and requirements of the client
- Work with technical consultants and analysts to prepare proposals for service and technology enhancements within the client base
- Provide major incident management and coordination, e.g. provide regular updates to the client and to Quorum, ensuring that the incident is fully resolved to the satisfaction of the client with major incident reporting
- Proactive in understanding and staying up-to-date on current client projects in progress, projects in pipeline and operational issues

**What we are looking for**:

- Outgoing, engaging personality
- Comfortable engaging with both client and internal stakeholders
- Passion for technology
- Knowledge of ITIL Methodologies
- Proven track record of working towards SLA’s
- Service improvement experience
- Have excellent analysis and problem-solving skills.
- Experience of working within a fast-paced environment, ideally a managed services environment
- Previous management experience ideally within a Service Desk capacity
- Have experience of producing and updating documentation to a high standard

**Technologies**:

- Knowledge of cloud platforms such as Microsoft Azure, AWS and cloud storage
- Good understanding of user environment management, including desktops/laptops, profile management, software delivery, etc
- Microsoft desktop deployment and support experience would be an advantage
- Support and administration of Microsoft server products
- Understanding of core networking infrastructure
- Stay up-to-date with existing and new industry technology trends and applicability of cloud, software or hardware solutions

**Why Quorum?**

Quorum is an Employee Owned Scottish company providing custom developed technology solutions, infrastructure consultancy and managed services to a diverse range of clients from major financial institutions to small business and everything in-between.
We offer highly competitive salaries with an excellent benefits package including contributory Pension, Private Health Care, the ability to buy and sell holidays, as well as paying for your home broadband, excellent training and development opportunities withthe ability to earn annual bonus on Microsoft Accreditations, and an annual personal technical budget to ensure you stay up to date with the latest technologies.
Still not convinced? We have a great collaborative, knowledge sharing working culture with low staff turnover and we have won awards for our Family Friendly Working and pride ourselves on our ability to manage employees' individual needs to make work-life fitaround personal life. And above all, we are a genuinely nice bunch of people.
If, like us, you eat, sleep and breathe technology, please click **APPLY** to send your CV for immediate consideration.