Front of House Team Member

1 day ago

Windermere, United Kingdom High Spirits Leisure Group Ltd Full time

**Front Of House Team Member**

**Introduction to High Spirits Leisure Group**

High Spirits Leisure is a privately-owned hospitality group, operating venues in Bowness-on-Windermere, Ambleside & Coniston

Our venues specialise in serving great food, wine & beer across our bars, restaurants & guest accommodation.

Our core food offering is Great British Pub Fayre, Gourmet Burgers, and Wood-Fired Pizzas.

**Venue of work - Flying Pig**

At The Flying Pig, we’re passionate about serving classic British dishes inspired by traditional recipes and crafted with seasonal ingredients. We use locally sourced Products in our original dishes.

In addition to our food, we’re proud to offer a selection of cask ales from local Cumbrian breweries. These ales, rooted in a rich tradition of craft brewing, pair perfectly with the hearty, comforting meals we serve.

**Overview of Job role**:
The Front of House Team Member is responsible for assisting in the running of service and to deliver food and beverages to guests in a timely and efficient manner, ensuring accuracy and high standards of service.

This role supports the Management team and kitchen by acting as a key link between the front and back of house.

**Key Responsibilities**:
**Operational**:
Following the opening and closing checklist to make sure service runs smoothly. This Includes
- Polishing Cutlery
- Polish Glasses
- Refilling sources
- Cleaning Ice and Slice
- Cleaning the Coffee Machine
- Refill Ice and slice with the products needed
- Clearing tables
- Sweeping the floors
- Emptying Bins
- **Support for Waitstaff and Kitchen**_

Assist waitstaff by ensuring tables are set with necessary utensils, condiments, and napkins as needed. Communicate effectively with kitchen and bar staff regarding any guest requests or issues with orders. Quickly respond to any requests from guests or servers to ensure all needs are met in a timely manner.
- **Maintaining Service Areas**_

Keep service stations, kitchens, and bar areas clean and organized, ready for fast order retrieval. Also make sure stock service stations with necessary supplies, such as glassware, utensils, and condiments, to support smooth operations.

**Customer Service**:
Deliver excellent customer service and ensure the team consistently meets customer satisfaction standards. Manage customer inquiries, complaints professionally to maintain a positive guest experience. Cultivate a welcoming environment for guests to enhance overall customer satisfaction.

Pay: From £12.21 per hour

Expected hours: 10 - 50 per week

Additional pay:

- Tips

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount

Schedule:

- Day shift
- Night shift

**Experience**:

- Hospitality: 1 year (preferred)
- Bartending: 1 year (preferred)

Work Location: In person

Reference ID: Front Of House Team Member

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