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Nhs 111 Integrated Urgent Care Clinical Advisor
2 weeks ago
Do you want to make a difference during these unprecedented, uncertain times?
We have exciting opportunities for reliable and passionate Nurses/Paramedics to give 100% patient care in a controlled environment.
Are you looking for a role with less physical demands and flexible hours? We offer a variety of shift patterns.
**NHS 111 Clinical Advisor's - salary**: Band 6 + unsocial hours allowance as per section 2 Agenda for Change.
Working with NHS 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day.
Calls will be directed to you when patients require clinical advice, by using a combination of your triage experience and our NHS Pathways software, you’ll ensure the patient receives the most suitable treatment tailored to their needs. Treatment can range from self-care and advice to referring patients to other services.
You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure.
**Training**:
You will need to be able to commit to a 9-week full time training programme which will be fully paid.The 9 weeks training consists of classroom based training, listening to calls and coaching in the call centre and learning the clinical part of pathways
**OVERALL PURPOSE/ROLE SUMMARY**:
Working for the 111 single point of access service, the Clinical Advisor will carry out complex clinical triage in a sensitive manner providing assessment, advice and information in line with clinical assessment software whilst utilising professional judgement and referring to other agencies where appropriate.
**Requirements**:
- NMC registration or
- HCPC Registration
- Registered general nurse (RN1, RNA)
- Triage experience
- Ability to remain calm under pressure
- Good level of computer literacy
- Ability to communicate effectively
- Recent professional clinical experience
- Prepared to work 5/8 weekends in a 4-week period and the shifts are 6/8 hour in length
**Benefits**:
- Training and support from our dedicated in house education team.
- A nationally recognized qualification in Pathways.
- Access to continual professional development and opportunities within SCAS and the NHS
- Occupational Health support along with an Employee Assistance Programme.
- Enrolment into the NHS Pension Scheme
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
Disability support
Still interested?
There are more details on the job description, person specification and Rota samples attached to this advert on the right hand side. Please read them both carefully before you apply.
Please be advised that we reserve the right to close this campaign earlier than the advertised closing date
**MAIN DUTIES AND RESPONSIBILITIES**:
1. To work as an autonomous practitioner and provide high quality complex clinical triage using knowledge, skills, critical thinking and professional judgement supported by clinical assessment software.
2. To review incoming symptom based and health information, telephone enquiries and assess for urgency and priority.
3. To provide healthcare advice supported by clinical assessment software / clinical protocols and facilitate onward referral to other professionals if required.
4. To liaise and communicate clinical information verbally and via technical links with health economy partners to ensure continuity of care for the caller.
5. To work towards service delivery targets, clinical indicators and national and locally negotiated targets.
6. To attend and actively participate in regular management meetings and work with the line manager to improve and/or consistently maintain performance.
7. To actively participate in regular call monitoring and quality of call handling to include call review and self-reflection.
8. To participate in Individual Performance Review and Development (IPRD) and Performance Development Plans.
9. To ensure continued professional development through mandatory training and within personal development plans.
10.To provide clinical and professional expertise as required to call centre
colleagues.
11.To review, evaluate and recommend revisions of clinical assessment software.
12.To operate within all local and national policies, procedures and protocols provided.
13.To comply with Clinical Governance standards including audit and customer satisfaction programmes, and to ensure continuous development of a quality service.
14.To maintain confidentiality in relation to all user and South Central Ambulance information, ensuring that data is only disclosed in compliance with NHS Protocols.
15.To ensure that data is only held for its specific registered purpose under the Data Protection Act 1984 as amended, and is not used or disclosed in any way incompatible
