Senior Customer Service Advisor

**Senior Customer Service Advisor**

**Location**:Option for hybrid-working from home and at our Head Office in Derby - DE24 8HR
**Salary**:£22k - £28k DOE + bonus scheme
**Hours**:Full-time (37.5 hours per week)

**The Role**
Travel has returned with vigour As our busy team continues to grow, we have an exciting opportunity for an experienced and organised customer service advisor to join us and play a significant role in our vibrant and forward-thinking company. On completionof your initial training, you will plan the logistics of tailor-made trips and itineraries for school groups.
You will work closely with our group leaders throughout the months leading up to their tour departure, during which an itinerary that meets their group’s tour objectives can be agreed and planned. Working closely with our network of worldwide suppliers, youwill have responsibility for booking flights, accommodation, excursions, transportation in resort and educational visits.
The majority of our client and supplier communications are undertaken digitally or by phone, however, in-person visits continue to be valuable and may take place overseas, in the UK or at our Head Office. These may, on occasions, fall outside of core officehours. You will have the opportunity to travel and accompany groups on tour so you are able to communicate the experience first-hand to other group leaders.
**Other key duties include**:

- Liaising with our network of suppliers to deliver itineraries that meet all groups’ tour objectives.
- Ensuring that the timings of itineraries work seamlessly.
- Assisting the product team to ensure our tour portfolio and supplier database is continually developing and improving.
- Being part of the on-call rota which provides 24-hour support for all our groups whilst on tour (average of 4-6 times each year)

You will be manging the tour arrangements of multiple groups at any one time, so a demonstrative skill in managing and prioritising a busy workload is essential. You will be a good listener and a confident communicator who succeeds on proposing and deliveringsolutions. With no two groups’ tour objectives being the same, you’ll need meticulous attention to detail and a desire to create a tour itinerary that wows
You will have a positive, enthusiastic, pro-active approach and the willingness to be hands-on.
The experiences we create for our customers are unique, we will therefore fully support you in developing your skills and knowledge throughout your employment with us as we equip you with the confidence, ability and expertise to succeed in your role.
Our business has significant plans for future development and growth. We want to hear from people who believe they will succeed in this environment and are excited about the prospect of being part of the team and helping us grow
**Requirements**:
**Key skills and experience**:

- A desire to succeed in a logístical travel planning role.
- Excellent organisational skills, time management and attention to detail.
- Good financial and commercial awareness.
- Strong administration skills.
- Full UK driving licence.
**Beneficial skills and experience**:

- An interest or experience of working with educational groups and / or concert ensembles.
- Knowledge of the travel industry.
- Fluency in French, Italian, Spanish or German.

**Benefits**:

- A basic salary of £22,000 - £28,000 (dependent upon experience)
- A bonus scheme
- 24 days holiday per year (increasing with length of service to a maximum of 27 days) in addition to all public holidays
- Contributory workplace pension
- Healthcare cashback scheme
- Cycle to Work scheme
- Flexible hybrid-working programme

**How to apply**
Feeling excited about the role and want to apply? We can’t wait to hear from you
**Please send us your CV with a great covering letter introducing yourself and detailing**:

- Your current role and salary
- Where you saw this vacancy advertised
**Want to know more about us?**
We have been creating amazing group travel experiences for nearly 60 years. Our excellent reputation is defined by the quality of tours we deliver to each and every group we work with.