Italian Speaking Customer Service Advisor

2 days ago

Pride Park, United Kingdom Rayburn Tours Ltd Full time

**Rayburn Tours are looking for an Italian speaking Customer Service Advisor / Travel Advisor**

**Italian speaking Customer Service Advisor / Travel Advisor**
**Location**:Hybrid - Home/Derby - DE24 8HR
**Salary**:£19k - £25k DOE
**Term**:Full Time, Permanent
**THE COMPANY**
At Rayburn Tours, inspiring young minds and creating unforgettable experiences is at the heart of what we do.

Group travel specialists since 1965, we are an independent, family-run business based in Derby. Our growing team is dedicated to creating tailor-made, international trips for over 23,000 passengers each year. Specialising in educational trips, ski tripsand sports tours for schools, as well as concert tours for all types of youth and adult ensembles, we aim to inspire our groups to seek adventure, embrace other cultures and learn new skills.

Our sister company, Venture Abroad, offers activity holidays for uniformed youth groups (such as Guides and Scouts) and works closely with the Trefoil Guild to provide an event management service for their Annual Meeting.

**THE POSITION**
We have an exciting opportunity for a Tour Co-ordinator to join our Operations Department.
**The main duties are**:

- Compiling itineraries
- Booking flights, accommodation, activities and excursions
- Liaising with suppliers
- Carrying out occasional visits/presentations to the Party Leader and/or group; these may include face-to-face meetings and parents’ evenings.
- Undertaking destination and accommodation inspections where appropriate
- Assisting in product development if required#
- Occasionally accompanying groups on tour

There are fluctuations to the pattern of tours that we sell and operate and, consequently, there will be peak periods throughout the year when additional hours may need to be worked in order to complete the workload. We also operate an out-of-hours emergencytelephone which is covered by staff on a rotational basis during the periods that our groups are on tour. All Tour Co-ordinators take part in the Emergency Phone Rota, however, you will not be expected to have responsibility of this until full training hasbeen completed.

There will be opportunities to travel to the destinations that we offer through inspection visits and familiarisation trips as well as accompanying groups as a courier or observer.

**KNOWLEDGE & EXPERIENCE**
**Essential Skills & Experience**:

- Fluency in Italian
- Excellent organisational skills, time management and attention to detail
- Excellent interpersonal skills
- Financial and commercial awarenes
- Strong administration skills
- Full UK Driving licence

**Beneficial Skills & Experience**:

- Knowledge of the travel industry
- An interest in travel
- An interest in skiing

**BENEFITS**:

- 24 days holiday per year (increasing with length of service to a maximum of 27 days) in addition to all public holidays
- Cycle to Work schemes
- Contributory pension scheme
- Flexible Working Programme

**HOW TO APPLY**
- Your current role and salary
- Where you saw this vacancy advertised

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