Complaints Officer

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has beendescribed as 'home' by existing employees, we drive a culture that is founded on positive change and...

**The Opportunity** **Complaints Handler** Location: Flexible This is a hybrid role. Office locations can be: Halifax, Peterborough or Sunderland 35 hours per week, Monday to Friday, 9am-5pm **Role Overview**: Your role will involve handling, resolution and follow up of customer complaint calls and correspondence. You will handle FCA regulated and...

About InsiteEstablished in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network...

**Who are Diligenta?** Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on...

**Complaints Handler** Starting at £25,000 per year** **Monday to Friday, Flexible between, 8am**: - **6pm** **37.5 hours per week** **Lynch Wood, Peterborough, PE2 6FY** **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every...

**At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to deliver the best complaints resolution service to our customers?** We’re looking for **Complaints Resolution Partners **to join our **Complaints Resolution** team in **Peterborough**. **About the role and person**: - 17.5...

**Complaints Resolution Partner** **Salary**: £30,272 per annum Location: Hybrid (3 days in the office), Peterborough Permanent, 35 hours per week, Monday - Friday between 8am and 6pm. **A place to create moments that matter** Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we...

**Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved...

**Salary**: £35,000 per annum **Role type**: Permanent, Full Time (37.5 hours per week) **Location**: Remote first, in the Peterborough area. You must be willing to travel to the Peterborough for monthly team meets and to our London office once per month **Reporting to**: Head of Customer Operations **About Hometree**: Join Hometree Group and be at the...

**Salary**: From £29,000-£29,000 per year **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call. A successful complaint handler is compassionate and caring, coupled with a...