Complaints Resolution Partner

2 weeks ago

Peterborough, United Kingdom ACCENT housing Full time

**Complaints Resolution Partner**

**Salary**: £30,272 per annum

Location: Hybrid (3 days in the office), Peterborough

Permanent, 35 hours per week, Monday - Friday between 8am and 6pm.

**A place to create moments that matter**

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

**About the role**

Always motivated to achieve brilliant standards of service, our **Complaints Resolution Partners**provide a first-class customer experience based on trust to our customers. Whilst we endeavour to always provide the best service to ensure our customers feel safe and secure in their homes, things don’t always go to plan.

It can be a stressful time when things go wrong so strong communication skills, empathy, professionalism, and resilience are key. You’ll liaise with contractors and internal departments to thoroughly investigate complaints and gather evidence to provide clear, detailed responses to our customers and seek their feedback to resolve their complaints within set timescales and enable continuous improvement of the service.

This is a great opportunity to make a difference for our customers and gain exposure across the business.

**To view/download the job description please click**here**.**

**Salary**

The spot salary for this post is £30,272 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

**About you**

You will possess exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially. As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes. Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis. Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.

**A place to build a future**

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday - plus the opportunity to purchase more - access to an online GP, gym discounts and a day to spend volunteering for a cause that matters to you.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

**We are excited about our future and if you are too, we’d love to hear from you.

  • Complaints Resolution Partner

    6 days ago

    Peterborough, United Kingdom ACCENT housing Full time

    **At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to deliver the best complaints resolution service to our customers?** We’re looking for **Complaints Resolution Partners **to join our **Complaints Resolution** team in **Peterborough**. **About the role and person**: - 17.5...

  • Complaints Handler

    2 weeks ago

    Peterborough, United Kingdom RSA Full time

    **The Opportunity** **Complaints Handler** Location: Flexible This is a hybrid role. Office locations can be: Halifax, Peterborough or Sunderland 35 hours per week, Monday to Friday, 9am-5pm **Role Overview**: Your role will involve handling, resolution and follow up of customer complaint calls and correspondence. You will handle FCA regulated and...

  • Complaints Team Leader

    2 weeks ago

    Peterborough, United Kingdom Diligenta Full time

    **Who are Diligenta?** Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on...

  • Complaints Handler

    1 week ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler** Starting at £25,000 per year** **Monday to Friday, Flexible between, 8am**: - **6pm** **37.5 hours per week** **Lynch Wood, Peterborough, PE2 6FY** **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every...

  • Complaints Manager

    2 weeks ago

    Peterborough, Peterborough, United Kingdom Insite Energy Full time

    About InsiteEstablished in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network...

  • Complaints Handler

    15 hours ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £23400-£25000 **Starting at £23,400, rising to £25,000 upon completion of training.**: **Join Diligenta's 12-week complaints handler training program!** **Monday to Friday **8am** **-** **6pm, 37.5 hours per week** Diligenta is excited to launch a new training program designed for individuals with **strong customer service experience**...

  • Trainee Complaint Handler

    1 week ago

    Peterborough, United Kingdom Diligenta Full time

    **Starting at £23,400, rising to £25,000 upon completion of training.** Join Diligenta's 12-week complaints handler training program!** **Monday to Friday **8am** **-** **6pm, 37.5 hours per week** Diligenta is excited to launch a new training program designed for individuals with **strong customer service experience** who are looking to advance their...

  • Complaint Handler

    1 week ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £29,000-£29,000 per year **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call. A successful complaint handler is compassionate and caring, coupled with a...

  • Customer Complaints and Retentions Team Lead

    2 weeks ago

    Peterborough, United Kingdom Hometree Full time

    **Salary**: £35,000 per annum **Role type**: Permanent, Full Time (37.5 hours per week) **Location**: Remote first, in the Peterborough area. You must be willing to travel to the Peterborough for monthly team meets and to our London office once per month **Reporting to**: Head of Customer Operations **About Hometree**: Join Hometree Group and be at the...

  • Complaints Handler

    2 weeks ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved...