Hospitality Team Member New Theatre Fixed Term

1 week ago

Cardiff, United Kingdom Trafalgar Enterainment Full time

**N**ew Theatre Cardiff**:
**New Theatre Cardiff** opened its doors in 1906 It has established itself as Wales' leading live entertainment venue, with a wide array of top-quality musicals, drama, comedy, dance, family shows, one-night events, and pantomime.

**ABOUT THIS ROLE**:
The main responsibilities of the role will be:

- Welcome our guests to the venue with a personable, genuine touch, ensuring no individual leaves without feeling like a valued and appreciated customer.

- Collaborate with the venue team to ensure the set up and delivery of hospitality, conference and private events.

- Work on the bars and maintaining excellent standards of service and food hygiene procedures

- Implement service standards, standard operating procedures and all housekeeping and setup of our hospitality spaces.

- To sell and promote products/merchandise.

- This is not an exhaustive list of duties. from time to time, you may be required to undertake such alternative or additional duties which will commensurate your skills, experience, and capabilities.

**ABOUT YOU**:
We are looking for individuals that can work as part of a team and individually to achieve and deliver our values.

**KEY ATTRIBUTES**

- Passion for theatre / live entertainment.

- An exceptional eye for detail for written, numeracy and verbal communication.

- Willingness to learn new skills.

- Great team spirit.

- Strong communication and listening skills when dealing with colleagues, members of the public, key stakeholders and industry colleagues.

- Understanding of health and safety.

- Ability to work effectively during busy times.

- Basic knowledge of surrounding area.

**about trafalgar entertainment**:
Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value **Creativity, Collaboration, Excellence**and **Respect.**

**For You**:

- Discounted theatre tickets

- Training and development plans

- Hundreds of savings across retailers with TE&ME

- Flexible hours

- Access to mental health resources

- And much more...
- Eligibility criteria applies_

**KEY INFORMATION**:

- Position Title
- Hospitality Team Member
- Location- New Theatre
- Contract
- Fixed Term (December 1st 2025 - January 7th 2026)
- Hours- 20 hours per week to include evenings, weekends and bank holidays
- Annual Leave- Paid at 12.07% of hours worked
- Salary- £12.65 per hour
- Plain Time Rate + Evening & Weekend Enhanced Rates

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