Patient Experience Assistant X2

1 week ago

London, United Kingdom NHS South East London Integrated Care Board Full time

This role will work in the corporate directorate to provide a responsive, flexible, customer focussed and reactive patient experience service (PALS) to meet the needs of patients, carers and their families.

The post holder will use their own initiative, or with guidance from senior members of the patient experience team, to deal with and resolve informal enquiries from the public to prevent them from escalating to a formal complaint, where possible, by providing immediate advice and assistance.

**The role includes**:

- Providing help and guidance to patients/service users, tailoring conversations to their needs
- Ensuring enquiries and concerns are addressed and resolved in a timely manner, either through direct actions or through collaboration with relevant staff, escalating delays to senior members of the team in line with departmental procedures
- Ensuring the Head of Complaints and Patient Experience is notified promptly of any serious issues arising as part of any PALS enquiry/ informal concern
- Ensuring all details are accurately logged onto Datix for future reference and for reporting purposes. Updating and amending information according to set procedures to ensure that enquiries are handled appropriately and resolved fully
- Ensuring that the database of useful contacts is maintained and regularly updated.

The South East London Integrated Care System (ICS) brings together the health and care partners that serve our vibrant and highly diverse populations resident in the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark.

Our partnership brings together six local authorities, over 200 general practices, Guy’s and St Thomas’ Hospital NHS FT, King’s College Hospital NHS FT, Lewisham and Greenwich NHS Trust, South London and the Maudsley Mental Health FT and Oxleas FT. Importantly, the ICS seeks to be connected to the communities we serve (circa 1.92m residents) and work with the widest possible range of community, voluntary and third sector groups and organisations in each borough.

Please see the attached job description and person specification for full details of the duties and responsibilities of the role.

  • Radiotherapist (x2)

    1 week ago

    London, United Kingdom RIG Healthcare Recruit Full time

    Description Why work with Cpl UK Healthcare? Cpl UK Healthcare are a market-leader in recruiting AHP’s across the UK. As a preferred supplier to the NHS and private sector, we hold many exclusive contracts across the UK - giving you priority access to the best jobs around. Get in touch today to find out more. We are currently recruiting for Radiotherapist...

  • Station Control Assistant X2

    1 week ago

    London, United Kingdom Network Rail Full time

    Station Control Assistant x2 - London Paddington Managed Station **Location**: London, GB **Department Name**: Wales & Western Region.RWES..MS. **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're...

  • Patient Access Coordinator

    2 weeks ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the Ophthalmology service at Guy’s & St Thomas' NHS Foundation Trust. This is an exciting and challenging role within the team in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust. The Ophthalmology service offers diagnosis and treatment to...

  • Family Mediator

    1 week ago

    London, United Kingdom Depaul Full time

    Depaul are currently recruiting for **Family Mediator (x2)** to play a leading role in the implementation and delivery of our new Early Intervention and Mediation service in Lambeth. You will join us on a**full time, permanent basis**and inreturn you will receive a competitive salary of **£34,709 Per Annum**Plus Pension & Other Benefits. Depaul UK is one...

  • Ruby On Rails Developers X2

    1 week ago

    London, United Kingdom CPS Group Full time

    Ruby on Rails Developers x2 - Outside of IR35 - Fully remote I am currently with an organisation who are looking to secure the services of two Ruby on rails developers to provide assistance on a critical project for the next 6 months Role: Ruby on Rails Developesr x2 - Outside or IR35 - Fully remote Rate: £450 - £475 per day Location: UK - Fully...

  • Systems Administrator X2

    1 week ago

    London, United Kingdom Public Sector Resourcing Full time

    **Systems Specialist X2** **Contract Term: 6 Months** **Contracting Authority: Government Legal Department (GLD)** **Location: Hybrid (London Office)** As a Systems Administrator your main responsibilities would be to: - Perform data cleansing and data improvement to iTrent fields to assist. - Lead on testing plan for various systems changes related to...

  • Individual Giving Lead x2

    4 weeks ago

    London, United Kingdom NFP People Full time

    Individual Giving Lead x2 (Supporter Experience & Acquisition) We are looking for two ambitious and proactive fundraisers to join our growing Individual Giving Team. These exciting roles will help shape the future of supporter engagement, placing donors at the heart of everything we do and driving vital income to support world-leading patient care....

  • Individual Giving Lead x2

    2 weeks ago

    London, United Kingdom NFP People Full time

    Individual Giving Lead x2 (Supporter Experience & Acquisition) We are looking for two ambitious and proactive fundraisers to join our growing Individual Giving Team. These exciting roles will help shape the future of supporter engagement, placing donors at the heart of everything we do and driving vital income to support world-leading patient care....

  • Patient Access Coordinator

    1 week ago

    London SE, United Kingdom NHS Full time £25,000 - £35,000 per year

    The Theatres, Anaesthetics and Perioperative Medicine (TAP) Directorate supports the patient journey from Pre Operative Assessment through to surgery.This administrative team covers a number of clinical areas responsible for dealing with patient queries, scheduling and making admission arrangements, including clinic management and Theatre Reception.We are...

  • Head of Patient Experience

    6 days ago

    London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    Only through bold innovation can we hope to address rising health needs within limited resource. To meet this challenge, we need to ensure tomorrow’s clinical leaders are pragmatic innovators and are skilled in understanding how to deliver an equitable service within limited resources integrating public and patient involvement. This exciting role provides...