Patient Access Coordinator

The Theatres, Anaesthetics and Perioperative Medicine (TAP) Directorate supports the patient journey from Pre Operative Assessment through to surgery.

This administrative team covers a number of clinical areas responsible for dealing with patient queries, scheduling and making admission arrangements, including clinic management and Theatre Reception.

We are looking to recruit x2 Patient Access Coordinators (permanent) and x2 on (FTCs). to support the management of our Theatres across St Thomas Hospital and Guys Hospital.

Staff are rostered on a shift basis, with a mixed working pattern, including Saturdays as part of the working week.

Theatre Reception and the Surgical Admissions Lounges are staffed Monday to Saturday 07.00 to 20.00.

Sunday and Bank Holiday working may be required in the future as the services develop.

Enhanced pay rates are available for any weekend hours worked.

Staff are assigned to one team, but may be asked to cross cover in another area.

What we are looking for?

Strong organisational and communication skills

Ability to work in a fast-paced environment

Previous experience in healthcare administration is desirable but not essential

Flexibility to cross-cover other areas when required

Benefits

Comprehensive training on Epic system

Opportunities for career development within the Trust

NHS pension and staff benefits

Enhanced weekend pay

Ready to join us?

Apply now and be part of a team that makes a real difference to patient care.

Booking appointments, answering calls and respond to correspondence in a timely manner.

Provide high quality administrative support to the department.

Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of time.

Provide advice and support to new or less experienced employees on own administrative duties.

Maintain departmental databases in a timely and accurate manner. Assist with the collation of data as required.

Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.

Undertake any other reasonable duties necessary to ensure the smooth running of the service.

Reception duties by welcoming, arriving and departing the patients attending appointments.

The Theatres, Anaesthetics and Perioperative Medicine directorate is one of the largest clinical support directorates in GSTT and provides anaesthetic and allied staff support to the theatres across St. Thomas and Guy's Hospital sites. With 40 operating theatres in the main and day surgery adult complex, as well as additional theatre and infrastructure in satellite sites (maternity, eyes, dental, Cath labs) which benchmark nationally as some of the most highly productive theatres in England. We support both the elective and emergency work streams and provide anaesthetic cover to both hospital sites for emergency work.

The department has a staffing establishment of c.900 with one of the largest medical and nursing workforce groups within the trust.

The directorate is anticipated to grow significantly with plans for workforce development and design and opportunities to further improve our theatre estate and utilisation and build additional capacity.

The Administrator is responsible for managing the day to day service and workload, including and not limited to booking appointments, answering calls, dealing with correspondence as well as communicating with multidisciplinary teams in order to effectively support the team.

• Maintain stationary supplies, order stationery, supplies and services in accordance with policies and procedures.
• Sort, distribute and handle incoming mail and in a timely and efficient manner. Ensure that outgoing mail is collected and dispatched. Arrange the receipt and delivery of courier mail and parcels as required.
• Photocopying, collation and distribution of reports, correspondence, handouts etc.
• Establish and maintain accurate and efficient filing systems.
• Ensure the department is maintained and kept tidy at all times.
• Covering front desk duties as required.
• Reporting and monitoring any maintenance / facilities as appropriate.
• Where based at a Community site, the post might also involve assisting with aspects of site/facilities management, such as assisting with organising repairs and maintenance at the site.

Please see the job description attached for further details of the post and the main responsibilities.