Business Centre Co-ordinator

2 weeks ago

Birmingham, United Kingdom Northern Trust Co. Ltd Full time

BUSINESS CENTRE CO-ORDINATOR

HOURS OF WORK: Mon - Fri 8.30am - 5.30pm with 1 hour lunch

LOCATION: The Jewellery Business Centre, 95 Spencer Street, Birmingham B18 6DA

EMPLOYER PROFILE: Northern Trust Co. Ltd is a firm of commercial property managers. We are part of a large privately owned property company with a substantial portfolio across the Midlands.

REPORTING TO: 1) Business Centre Manager 2) Regional Property Manager

KEY DUTIES:
DAY TO DAY MANAGEMENT:

- Looking after a busy front of house reception and meet/greet Tenants’ visitors.
- Operate a telephone switchboard answering calls on behalf of Tenants.
- Provide secretarial/administration services to Tenants where agreed with high attention to detail.
- Sort and distribute incoming post, provide a franking service and arrange daily postal collection services.
- Liaise with Tenants on a daily basis to develop good working relationships.
- Undertake regular inspections of the Business Centre, to ensure it is in excellent condition.
- To be responsible for the security of the Centre, ensuring mag locks engage.
- Monitoring external contractors to ensure performance of their duties.
- Maintain bureau records to enable re-charging of monthly invoices for services provided.
- Assist with the collection of rent arrears in conjunction with Head Office.
- Manage the meeting room to ensure bookings are taken and tea and coffee is available.
- Assist the Centre Manager with all areas of Health & Safety within the centre.
- Management of the Centres car park to enable spaces to be available for paying Tenants.
- Managing incoming & outgoing tenants ensuring the relevant authority & utility provider have been advised.

MARKETING:

- Arrange and undertake viewings and provide feedback to the Asset Manager.
- Ensuring that the offices are presented in a professional manner ready for viewings.
- Liaise with the Centre Manager to ensure any repairs are completed quickly.

TELEPHONES:

- Manage and maintain an external computer program to enable additional services to be re-charged to Tenants.
- Patch phone lines in comms room as necessary.
- Arrange with external providers new telephone lines, additional services and additional ports.

KEY REQUIREMENTS:

- Well-presented and able to project a professional image to our Tenants.
- Good negotiation skills.
- Able to work as part of a small team with strong organisational skills.
- Good all round administrative skills and record keeping.
- Excellent IT skills to include Excel/Work/Outlook
- Good English Literacy and numeracy skills.
- Strong organisational skills with excellent attention to detail.
- Able to work on their own conscientiously and under pressure.
- Honesty, reliability and integrity.

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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