Duty Care Co-ordinator
7 days ago
We are looking for a Duty Co-ordinator to work as part of our day-to-day team managing our social care services across North Lancashire. We currently provide services in the following models: residential, home care, mental health rehabilitation and supported living services.
- Location: North Lancashire (Morecambe office)
- Permanent position as part of an established team
- Mileage paid at 40p Per mile
- Company phone and laptop
- Free DBS
This is a client-focused role, where you will lead in areas such as support planning, staff development, and risk management, additionally you will liaise with professionals to ensure the best outcome for service users.
What does the role involve?
You will be the first port of call for all incoming communications into the organisation and deal with queries as they come in, which could include rota management, dealing with safeguardings, and dealing with/investigating incidents.
You will work as a deputy to the Branch Manager to ensure there is consistency in our day-to-day service delivery and that service users' needs are being met to the highest standard.
While this is primarily an office-based role, it is not 9-5. There will be times when you may need to cover visits at the last minute and part of your role will include face-to-face contact with service users in their own homes and some support visits with other colleagues.
Our offices open from 7am - 11pm and your shift could fall anytime within these hours.
**Primary responsibilities include**:
- To be the first port of call for all incoming communications into the organisation on our ‘duty desk’
- Deputising for the Branch Manager
- Ensuring care plans are reflecting of changing client needs
- Working on one-off focused projects, which could include ensuring a specific area of our care planning is updated in line with best practice
- Leading on a part of the service as a champion, such as infection control, safeguarding etc
- Establishing a personal connection with clients (and their team members) to ensure they are happy and content with the service
- Responsible for promoting and safeguarding the wellbeing of service users
- Providing leadership to front-line care staff through assessments
- Ability to adapt and address situations quickly
- Leading MDTs on behalf of our service
- Collaborating with ‘quality/contract management' departments of local authorities/NHS to ensure we're delivering the service to their specification
- Ensuring targets are met through robust KPIs
- Working out-of-hours through on-call duties that are shared with other team members
What qualifications and experience do you need?
- Firstly, we are looking for a customer-focused person who has a commitment to quality of care while achieving business objectives
- Previous management experience in the care sector is essential.
- You will be able to plan, implement and assess ideas to improve the lives of our service users
- It is essential that you have a driving licence and access to a car
- It is desirable that you hold a health and social care qualification.
This could be the start of your career at the Specialist Care Team. We are focused on our team members’ learning and development and always strive to promote from within.
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