Customer Service Advisor

3 days ago

Edinburgh, United Kingdom BES - Goole Full time

Bailey Employment Services are currently recruiting Customer Service Agent for Lloyds Banking Group in Edinburgh.

**The position**:
Reporting to a Team Manager, a Business Banking advisor delivers an excellent customer experience for new to bank customers, supporting our customers through the process of opening their Business Accounts. The Business banking team is split into Telephony and processing teams.

**The Benefits**:
Customer Service Agents that join the company will be rewarded with a basic pay rate of £11.70 per hour.
Potential to increase earnings by working overtime at time and a half and uplift in pay for unsociable hours.
Genuine opportunities for career progression
Initially you will be entitled to 28 days holiday per year pro rata, rising to 30 days holiday after you’ve been in the role for 12 weeks.
Full training provided, both classroom based and on the job support.
City Centre Location - good public transport links and parking available

**Career Development**:
**Personal attributes**:
Previous call centre or banking experience is not essential.
Applicants must demonstrate a keen desire to learn and have a hunger for success.
A great attitude towards providing an excellent level of customer service which exceeds customer expectations.
The ability to work with skill, care and diligence and treat customers sensitively and responsibly
Strong verbal communication skills
The ability to navigate computer systems

**The Company**:
This is an excellent opportunity to join a well-established high-profile company in a busy banking environment. Our client has been supporting customers, communities and businesses in the UK for over 320 years. Our client is the UK's largest digital bank, supporting 30 million customers and over one million businesses every day - from new start-ups to multinational organisations.

**Hours of work**:
35 hours per week on a shift pattern working between the hours of 9am and 5pm
Occasional Saturdays will also be required working 9am - 2pm

**Benefits & Requirements**:

- Hourly rate as above (not age dependent)

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