Assistant Store Manager

1 week ago

Chester, United Kingdom FashionJobs Full time

The gig for the Assistant Store Manager in our Chester store will be to effectively support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all H&S standards are adhered toand step in as the key holder and manage the store seamlessly in the absence of the Store Manager. Main duties will include:

- Assisting the Retail Store Manager with the day to day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping
- Selling Dr. Martens product, provide and excellent service to customers and drive sales performance of the wider team to meet/exceed store KPI’s
- Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store
- Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop
- Efficient operations and enhancing customer experience
- Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures)
- Acting as key holder and assume full responsibility for the store in Manager’s absence
Essential requirements are:

- Similar experience in an Assistant Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable)
- Experience of coaching, developing and mentoring a retail team (including dealing with performance issues
- Sales oriented and able to drive others to achieve store goals and objectives
- Will drive accountability and high-level of customer service among staff and will support delivery of key store KPIs.
- Excellent communication skills.
- Numeracy & literacy skills
- Back of house administration (e.g. rotas, banking)
- Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.

**YOUR FUNDAMENTAL QUALITIES** It’s never just a job at Dr. Martens.It’s a way of life. We live and breathe our **Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS.**They define who we are and how we get the job done. We believe each role is as unique as the person who does it.

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