Customer Service Specialist

We are looking for a Customer Service Specialist in Order Processing to join our team in Epsom. You will have previous experience in a customer service or order processing department, good communication and teamworking skills.

Do you have strong customer service and administrative skills? Are you a confident communicator with internal and external customers?

If so, there is a great opportunity for a Customer Service Specialist in order processing to join the Customer Service team. You will be responsible for providing the sales team with administrative support and enhancing the efficiency of the sales process between the organisation and its customers and for interacting with internal and external customers.

We are able to offer a hybrid model of working, split between office and home at our Epsom site where this role is based.

**What you will accomplish together with us**
- Work with both clients and departments within the organization to ensure client orders, delivery slips and invoices are processed correctly and on-time
- Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
- Coordinate with customers, agents or other departments on logistics services requests (e.g. correct shipment, returns, unblocking of order in finance department) and maintain records on systems
- Check delivery times with internal departments and headquarters
- Maintain and ensure accuracy of contract terms, agreements and related documents
- Guarantee invoice verification and generate and distribute customer reports and service billings
- Assist in customer payment arrangements with finance department
- Take responsibility for the registration and follow up of all integrated solution leads and opportunities
- Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
- Update key products end user list
- Manage requests for technical documentation and quotation for customers
- Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports
- Identify new tenders and complete tender documents with supervision (tender management)
- Provide reports on various topics, e.g. customer complaints on loss / delays

**What will convince us**
- Academic degree in business administration or similar
- Previous experience in customer service or order processing department
- Reporting skills
- Service and detail orientated and attention to detail
- Solid understanding of product and service portfolio
- Solid understanding of early-stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
- Good communication and teamworking skills
- Proven software skills, e.g., Microsoft Office, SAP and Tableau any field management software would be ideal although training will be provided
- Fluent in English

**What we offer**

Our ambition is to simplify progress in life science research and the biopharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. So that more people can obtain access to better medicine. We have over 16,000 employees now at more than 60 production and sales locations worldwide are committed to this vision. And together, we have grown strongly over the past years. Do you also want to contribute to our vision? Grow with us and benefit from working with a Global Player that has kept its familiar atmosphere:
**Opportunity for international career development**:A global network offering seminars and training sessions, expert and manager career paths

**Open and highly collaborative culture**: Mutual support within teams and working as equals, team spirit and international collaboration

**Work-life balance**: Working from home at many sites

**Intelligent working environment**: Working in smart buildings with the latest technology and equipment

**Ambitious goals**: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team.