Service Scheduler
2 weeks ago
Newstaff Employment Services are currently recruiting for a Service Scheduler for a permanent role based in Rooksley Milton Keynes
You will be working as part of the Service Team; the Service Scheduler is responsible for the co-ordination of the engineering team and works. Co-ordination of resource to meet the needs of the customers. You will provide first class service to several stakeholdersincluding UK based customers
Your Tasks:
- Logging and processing call in a timely manner
- Planning and coordinating filed service engineer activities
- Responding to all customer interactions and managing customer data
- Generating customer quotations
- Proactive driving the growth of maintenance plans
- Driving continuous improvements
- Managing stakeholders expectations
- Proactive planning and organizing post sales activities
- Organizing engineers to maximize product
Must:
- Be customer focused with excellent customer service experience
- Effective communication skills both oral and written
- Experience in panning and coordinating field service engineers
- Be a confident problem solver
- Experience of a performance managed environment, including working including working to SLAs and achieving KPIs
- Ability to work well under pressure
- Organized with good attention to detail
Shifts & Salary:
- Monday to Friday 8.30am to 5.30pm with an hour for lunch or you can take half hour for lunch and leave at 5pm
- £26,000 to £27,000 depending on experience
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