Receptionist

**Job Ref**:INT22009

**Branch**:Novotel Leicester

**Location**:Novotel Leicester, Leicester

**Salary/Benefits**:£11.52 per hour

**Contract type**:Permanent

**Hours**:Part Time

**Shift pattern**:am / pm and weekend shifts

**Hours per week**:24

**Posted date**:06/11/2024

**Closing date**:08/12/2024

**Who are we?**

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

Novotel Leicester is seeking a Part-Time Front Office Receptionist.

**What is in it for you?**

As part of the Aimbridge team, you will have access to a suite of benefits that include
- Hotel discounts portfolio-wide - Staff rates and up to 50% discount on food beverage and spa
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial well-being.
- 24/7 access to our employee assistance programme
- Career and lifestyle breaks - Allowing you to take time off for key life events.
- Volunteer days - Up to two days per year to support a charity of your choice
- Minimum of 28 days holiday (Full time)
- Starting salary above the national minimum wage
- Flexible working opportunities

**A Day in the Life of**

As a Receptionist, you will be our guests' first and last point of contact, ensuring a smooth check-in/out process for all. Ensure the Front Office Manager is fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations, and all health and safety legislation. Experience isn’t essential as training will be given, but knowledge of customer service would be preferred.

We are looking for a Part-time Receptionist (24 hours per week) Based in the Novotel Leicester. You will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

Based in the Novotel Leicester, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock. Novotel Leicester has 154 comfortable and considerate bedrooms, with family options available, such as an extra sofa bed. Enjoy free Wi-Fi, Google Chrome Cast and luxury toiletries. Our onsite restaurant and bar, Nine B, serves international dishes with something to suit everyone. The hotel has a dedicated floor for meetings, with 4 fully equipped, flexible spaces to accommodate up to 140 delegates. The Presidential Suite boasts a private dining area and lounge with panoramic views over the city.

**What do we need from you?**
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

**At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’