Receptionist

5 days ago

Leicester, United Kingdom Purple Rocket Full time

**Work From Home Role - Training in Leicester for 2 weeks**

Want to work for the NUMBER ONE company in Leicestershire according to the Leicestershire Live Top 200 Business's to work for? Do you want an opportunity to learn and progress within an established company and be part of a prestigious brand? Purple RocketRecruitment is working exclusively with Sytner BMW who is currently looking for 8 Digital Receptionists to join their team on a temporary to permanent basis due to a recent acquisition. As a Receptionist you will provide a first class service to all customerswho call through to the business in the first instance. This is a fantastic opportunity to work from home yet receive all the fantastic benefits this company has to offer. This is a temporary contract for 12 weeks which will then lead to a permanent role forthe right person. You must be available for 2 weeks onsite training in Leicester.

Key Objectives for Digital Receptionist;
- To be the first line of communication - for customers in a professional and friendly manner.
- To receive all incoming telephone calls for the various departments in accordance with company policy.
- To deal with customer requirements in an efficient and courteous manner, ensuring customer requirements are fully understood and communicated in an effective manner to other members of staff to achieve a high standard of customer satisfaction.
- To promote excellent customer service skills to help grow the perception and image of the company
- To act as an ambassador representing and demonstrating the brand values.
- To build relationships with colleagues across the division

Duties and Responsibilities for Digital Receptionist;
- To answer all incoming calls in a timely, professional and confident manner.
- assist in finding the right information for customers in a professional manner.
- To take clear messages and deliver them in an efficient way if the member of staff/department is unavailable.
- To maintain an ongoing rapport with all colleagues and customers.
- To maintain communication with your team members to ensure there is adequate cover throughout the day.
- To support other team members with ad hoc duties, etc.
- To understand and promote the internal and manufacturer customer satisfaction program’s.
- To carry out ad hoc administrative duties as required.
- To maintain a high standard of personal appearance during any visits to site and whilst attending sessions on zoom/Teams calls etc.
- To ensure attendance at Zoom meetings and maintaining engagement through use of the camera facility at all times.
- To attend training courses as deemed necessary.
- When attending sites ensure that all procedures, policies, and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to.

The hours of work; It will be a 40 hour week with the hours between the following; Monday to Saturday 8am - 6pm, Sunday 10am to 4pm. There will be a rota for the hours at the weekend.

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