Lead Account Manager

**Lead Account Manager - FMCG**

**Location: Atherstone, West Midlands**

**Salary: £35 - £40k**

Our client is dedicated to bringing product information life in a simple way that keeps brands and end consumers, safe. Founded 10 years ago, they are now one of the strongest, most versatile technical and regulatory teams in the world for the food manufacturingindustry.

**The Role**:
Ideally, you will have knowledge of the food technical and regulatory processes and ideally experience of working for a supplier or a major retailer. Understanding of the product development processes is an advantage. Experience in dealing with clients andcommunicating effectively across all levels of the organisation is essential. Experience in negotiating and diplomacy and leading people to success is desirable.

**Responsibilities**:
**Commercial**:

- Understanding the client’s strategy and identifying potential new business opportunities for the client.
- Identifying opportunities to drive efficiency and improve the profitability of the service.
- Quoting, agreeing, and managing service delivery of small new projects as agreed with the Client.

**Relationship Management**:

- Build confidence and trust within the client base in order to grow client advocacy.
- Proactively look to deepen client relationships wherever possible
- networking, relationship building
- Build a client partnership mentality, always seeking to consolidate connections between the client’s business needs and our client
- Build key stakeholder relationships with relevant stakeholders for the Client, including the Graphic Service Provider (GSP) and technical system provider

**Service Delivery**:

- Delivery of the clients service to a portfolio of buyers, to ensure their needs are met.
- Work closely & collaboratively with the key decision-makers in the GSP and technical system provider.
- Troubleshooting problems, to keep lines from falling outside the process and on time.
- Point of escalation for Account Managers on day-to-day decisions to ensure service delivery.
- Identify opportunities to drive continuous improvement, in the current ways of working of the Client and our client.
- Manage and effectively resolve minor service level complaints in a timely manner.

**Planning**:

- Ensure an accurate and timely record of work is maintained to enable service delivery.
- Identify solutions to resolve issues with projects and where possible ensure the impact of these issues are communicated fully to all key stakeholders involved with the process.

**Line Reports**:

- The Lead Account Manager has line management responsibility for a number of Account Managers.

**Skills, Education & Experience Required**:
**Experience**:
**Essential**:

- Demonstrable customer and internal stakeholder management skills
- Management of varied workload within a fast-paced environment

**Desirable**:

- Ideally with major retailers
- Ideally within a client-facing role
- Commercial experience of negotiating
- Leading a team, managing people

**Skills, Ability & Knowledge**:
**Essential**:

- Managing multiple tasks
- Degree level educational qualifications
- Highly proficient in Microsoft packages especially Microsoft Word, Excel and Outlook
- High level of ability to communicate in English in written and spoken formats

**Desirable**:

- Proven Project management skills
- Knowledge of the Food Industry through work experience or a relevant Qualification
- Microsoft SharePoint, PowerPoint and other Microsoft reporting tools
- **Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.**_