Office Junior

1 day ago

Northwich, United Kingdom Poole Alcock Full time

Poole Alcock Solicitors are seeking a proactive and professional Office Junior to join our team. This entry-level role is perfect for individuals eager to gain hands-on experience in a dynamic legal environment, with a particular focus on client communication and telephone support.

**Key Responsibilities**

**Handing inbound telephone calls**
- To ensure that calls are answered promptly (preferably within three rings) and professionally
- To answer inbound telephone calls and promptly direct them to the appropriate member of staff
- To co-ordinate a high volume of calls during peak periods, prioritising work and situations

**Information management**
- To take messages where necessary and direct these to an appropriate member of staff in a timely manner
- To pass on messages to visitors and callers where asked to do so
- To provide accurate information to visitors and callers when assisting with queries
- To ensure that sensitive information is not read or overheard by visitors to the office
- **Staff awareness**
- To maintain good working relationships with colleagues
- To ensure knowledge of staff movements in and out of the office
- To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations

**Safety awareness**
- To monitor visitor access and maintain security awareness, following appropriate policies and procedures
- To ensure that the reception area and entrance is safe and clean and to eliminate potential slip and trip hazards
- To report any potential safety hazards within the reception and entrance area to line manager

**Administration**
- To provide general administrative support to colleagues where needed including scanning of post
- To prepare correspondence and documents where appropriate
- To manage the daily collection and delivery of post and DX
- To receive and store stationery and janitorial deliveries
- To schedule appointments on behalf of fee earners and management if needed
- To alert individual personnel of any deliveries received on their behalf

**Reception cover**
- To assist in holiday cover for reception staff for Poole Alcock’s Cheshire office as and when required. When covering reception, to ensure that the reception area is manned at all times
- To ensure that the reception environment is welcoming and professional at all times
- To ensure that the entrance to the building is presentable and professional
- To maintain leaflet displays and re-stock where appropriate
- To maintain the electronic meeting room diaries
- To ensure that meeting rooms are tidy and safe prior to meetings
- To clear meeting rooms after meetings
- To monitor and maintain reception area equipment

Benefits Include

**Entitlement to participate in the firm's cash healthcare scheme**:
**Opportunity for career progression**:
**Additional annual leave**:
**Company pension scheme**:
**How to Apply**:
Postal Address:
Mrs Diane Powell, HR Manager, Poole Alcock LLP, The Dowery, 22 Barker Street, Nantwich, Cheshire, CW5 5TE

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