Housing Officer

**Teitl Swydd /**Job Title***:Swyddog Tai**/ Housing Officer

**Ydych chi’n angerddol am ddarparu gwasanaeth cwsmer rhagorol tra’n gwneud gwahaniaeth go iawn mewn bywydau pobl?**

**Mae ClwydAlyn yn chwilio am Swyddog Tai ymroddedig i ymuno â’n Tîm Gwasanaethau Preswyl. Mae’r rôl hon yn cynnig cymysgedd o dasgau gwerthfawr a’r cyfle i wynebu heriau newydd tra’n cefnogi trigolion i fyw’n annibynnol ac ffynnu yn eu cymunedau.**

Are you passionate about delivering excellent customer service while making a real difference in people’s lives?

ClwydAlyn is looking for a dedicated Housing Officer to join our Resident Services Team. This role offers a rewarding mix of responsibilities and the opportunity to take on new challenges while supporting residents to live independently and thrive in their communities.

**Beth fyddwch chi’n ei wneud /**What you will do:
**Fel Swyddog Tai, byddwch yn darparu gwasanaeth rheoli tai sy’n canolbwyntio ar y cwsmer, gan gefnogi trigolion gyda amrywiaeth o anghenion. Byddwch yn cydlynu dyraniadau eiddo, rheoli tai gwag, ymateb i bryderon cymdogion, cefnogi trigolion gyda dyledion, a sicrhau cydymffurfiaeth â safonau iechyd, diogelwch a thai.**

**Byddwch hefyd yn cydweithio â timau mewnol, partneriaid allanol, a chyrff lleol i gyflawni canlyniadau cadarnhaol i drigolion.**

As a Housing Officer, you will provide a customer-focused housing management service, supporting residents with a range of needs. You will coordinate property allocations, manage voids, respond to neighbour concerns, support residents with arrears, and ensure compliance with health, safety, and housing standards.

You will also collaborate with internal teams, external partners, and local agencies to deliver positive outcomes for residents.

**Prif Gyfrifoldebau / Key Responsibilities**:

- **Darparu gwasanaeth wyneb-yn-wyneb rhagorol sy’n canolbwyntio ar y cwsmer.**:

- **Rheoli eiddo, cymdogaethau, a mannau cyffredin i gynnal safonau uchel.**:

- **Ymateb i bryderon, cwynion a thorri cytundebau tenantiaeth ac eu datrys.**:

- **Cefnogi trigolion gyda chyngor lles, casglu incwm, a rheoli tenantiaeth.**:

- **Defnyddio meddalwedd rheoli tai Civica CX i gynnal cofnodion cywir a monitro dangosyddion allweddol perfformiad.**:

- **Cynrychioli ClwydAlyn yn broffesiynol mewn fforwm allanol, gan gynnwys gweithdrefnau llys a chraffu achosion.**:

- **Gweithio’n hyblyg, gan gadw sawl blaenoriaeth mewn balans tra’n cadw sylw manwl.**
- Deliver excellent face-to-face and customer-focused service.
- Manage estates, neighbourhoods, and communal areas to maintain high standards.
- Respond to and resolve resident concerns, complaints, and breaches of tenancy agreements.
- Support residents with welfare advice, income collection, and tenancy management.
- Use **Civica CX** housing management software to maintain accurate records and monitor key performance indicators.
- Represent ClwydAlyn professionally in external forums, including court proceedings and case reviews.
- Work flexibly, balancing multiple priorities while maintaining attention to detail.

**Cymwysterau a Phrofiad Hanfodol /**

**Cael profiad mewn o leiaf UN o’r meysydd canlynol**
- **Tai gwag a dyraniadau**:

- **Casglu incwm a chefnogaeth dyledion**:

- **Casglu incwm a chefnogaeth dyledion**:

- **Ymdrin â phryderon trigolion**:

- **Rhaid bod â thrwydded yrru ac mynediad at gerbyd.**

Qualifications and Essential Experience**:
Have experience in at least ONE of the following areas:

- Voids and allocations
- Income collection and arrears support /
- Estate management / Rheoli eiddo
- Addressing resident concerns / Ymdrin â phryderon trigolion
- Must hold a driving licence and have access to a vehicle / Rhaid bod â thrwydded yrru ac mynediad at gerbyd.

**Pam gweithio yn ClwydAlyn**:
**Ymunwch â thîm cefnogol sy’n canolbwyntio ar werthoedd ac ar wella bywydau trigolion. Mae hwn yn rôl ddeinamig ac amrywiol sy’n cynnig canlyniadau gwerthfawr a sefyllfaoedd heriol.**

**Bydd gennych gyfle i wneud effaith ystyrlon, datblygu eich sgiliau, a gweithio ochr yn ochr â chydweithwyr sy’n poeni’n wir am eu cymunedau.**

**Rydym wedi ymrwymo i gynhwysiant, cefnogaeth, a datblygiad proffesiynol. Os ydych chi’n barod i helpu trigolion i ffynnu ac yn meddu ar y sgiliau i reoli llwyth gwaith prysur ac amrywiol tra’n cadw gwasanaeth cwsmer yn ganolog i’ch gwaith, ymgeisiwch heddiw**

**Why work at ClwydAlyn**
Join a supportive team focused on values and improving residents’ lives. This is a dynamic and varied role offering rewarding outcomes and challenging situations.

You will have the opportunity to make a meaningful impact, develop your skills, and work alongside colleagues who genuinely care about their communities.