Customer Service Advisor

2 weeks ago

Corby, United Kingdom Coople (UK) Ltd Full time

**Customer Service Advisor - full time, permanent role - hybrid working**

We have an exciting full-time opportunity to work as a Customer Service Advisor in Corby You must have previous customer service or contact centre experience.

We are recruiting on behalf of our client, a highly experienced global provider of business processing and customer services. This role is hybrid working; therefore, you will be required to visit the office for training, to collaborate with your colleaguesand client representatives and for up-skilling.

Join our growing team of Customer Service Advisors today and enjoy many benefits

**What benefits can you expect?**
- Hybrid working: office location is Corby, Northamptonshire. The first few weeks of training will be in the office.
- 28 days holiday per year, with more days earned for continued service.
- Enrolment to the wellbeing programme that offers physical, mental and financial support.
- Access to GymPass, free parking, and professional financial advice.
- All equipment and furniture provided.
- Performance Related Pay incentive to increase your salary.
- Full training provided and paid for.

**Responsibilities of a **Customer Service Advisor**:

- Handle high volume inbound calls from customers and making customer calls.
- Updating customer accounts accurately.
- Working towards and meeting business targets.
- Responding to customer bills.
- Dealing with customer complaints.
- Working as part of a team.

**What are we looking for in our **Customer Service Advisors**?**
- Previous customer service or contact centre experience (6-12 months, ideally) in a fast-paced, inbound contact centre environment. Experience in utilities would be advantageous.
- Ability to deliver excellent customer service.
- Good conversation skills with a positive outlook, enthusiasm, drive and motivation.
- Ability to work as part of a team and use own initiative.

**Salary**: £20,989 per annum.

**Hours**: 39 hours per week, flexible shifts between 8am - 8pm Monday to Saturday.

**Training**: Full training provided and paid for. Training in office in Corby.

**Location**: Corby, UK. Hybrid working.

**Start**:Monday 5th September.

**About Coople**:
We’re one of Europe’s largest on demand, flexible staffing platforms with over 5,000 hiring companies and 200,000 registered workers. Our mission? We’re here to change how the world works through technical innovation, matching and connecting ambitious workerswith flexible part-time and full-time work across the hospitality, office, events, retail, and logistics sectors.

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