Shift Supervisor

2 days ago

Cardiff, United Kingdom Eli Jenkins Full time

**JOB PURPOSE**

Deliver great guest service and work well with the team to create a friendly, warm and welcoming environment. Supervise, train and motivate your department team ensuring our guests enjoy their visit and recommend us to their family & friends. To ensure the smooth running of the business in the General Manager’s absence.

DUTIES & RESPONSIBILITIES. An outstanding Shift Supervisor delivers excellent guest service, at all times by:

- Giving every guest a friendly welcome when they enter the business
- Explaining the service cycle, our products, our great offers and events
- Serving guests in turn, quickly and efficiently
- Using situational selling -making recommendations that are appropriate to the guest / occasion
- Serving and presenting all our food and drink products perfectly -product quality, temperature and brand standard
- Valuing our guests by engaging them in appropriate conversation/ banter
- Valuing regular guests by remembering their names, their likes and dislikes, favorite products etc.
- Talking to every guest about the guest experience survey
- Checking guests are enjoying their meals
- Dealing with guest queries and resolving complaints quickly and professionally
- Giving every guest a genuine farewell and encourage them to return

Take pride to ensure all areas of the business (both internal and external) are clean and tidy, at all times.

Keep up to date with current promotions and new products.

Maintain personal knowledge by completing training, eLearning and workbooks.

Always adhere to brand standards, licensing law and all company policies & procedures.

Carry out management team requests and brand instructions.

Take an active part in team meetings.

**A great Shift Supervisor on** **the General Manager’s days off**

Allocate shift job roles and duties.

Complete shift buzz briefs and debriefs to communicate sales and guest experience targets and results.

Ensure the kitchen and guest service teams communicate and work well together to ensure great guest service.

Work with the team in all areas of the business to ensure the business is set up and closed down to brand standard including stock rotation and prep and par processes.

Ensure daily and weekly cleaning tasks are completed. Provide direction, feedback and coaching to team members to improve performance and ensure the delivery of excellent guest service.

**DUTIES & RESPONSIBILITIES CONTINUED**

Complete new team member job role training using STAR and complete training reviews.

Ensure the team complete all appropriate company documentation, due diligence and key tasks every shift.

Complete cellar management duties including care of cask ales and line cleaning.

Maintain accurate stock control, including ordering, delivery checks and line checks.

Keep wastage to a minimum by ensuring the team follow brand standards.

Ensure wastage is recorded correctly. Deal with deliveries and report any loss or damages to the General Manager.

Responsible for accurate cash management and cash/business security. Complete business opening and closing routines.

Complete business admin as required by the manager.

**Job Types**: Full-time, Permanent

**Salary**: £10.00 per hour

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Employee discount
- Referral programme
- Store discounts
- Wellness programmes

Schedule:

- Weekend availability

Reference ID: Shift Supervisor

  • Shift Supervisor

    2 hours ago

    Cardiff, United Kingdom Symbro Full time

    **Shift Supervisor** **£11.50 per hour 30 - 45 hours a week** **Holiday Pay, Bonus, Pension, Discounted food** **Training and progression opportunities!** **Cardiff** **The Company** Cardiff Taco Bell is a leading Mexican-inspired quick service restaurant brand. With the continued growth across the UK there is a real opportunity to join an exciting...

  • Shift Supervisor

    6 days ago

    Cardiff, United Kingdom Harvester Full time

    As Shift Supervisor at Harvester - Cardiff Bay, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at Harvester, the nation's family favourite for feel-good dining. Famous for our fresh rotisserie chicken and unlimited salad bar since...

  • Shift Supervisor

    4 days ago

    Cardiff, United Kingdom Village Inn Full time

    As Shift Supervisor at Village Inn, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at Sizzling Pub & Grill the UK’s most loved value pub brand. With generous portions, sizzling skillets and bags of community spirit. If you’ve...

  • Shift Supervisor

    4 days ago

    Cardiff, United Kingdom Sizzling Pub & Grill Full time

    As Shift Supervisor at Village Inn, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at Sizzling Pub & Grill the UK’s most loved value pub brand. With generous portions, sizzling skillets and bags of community spirit. If you’ve...

  • Shift Supervisor

    1 week ago

    Cardiff, United Kingdom Deri Inn Cardiff Full time

    As Shift Supervisor at the Deri Inn, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at Ember Inns, we’re a home away from home. Think real ales, traditional pub grub and roaring log fires: we’re the local to be proud of. So, if...

  • Shift Supervisor

    4 hours ago

    Cardiff, United Kingdom Oak Tree pubs Full time

    As Shift Supervisor at the Eli Jenkins, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Oaktree Pubs. Our teams are the local legends. The atmosphere is Vibrant, the food hearty, and the drinks always flowing. So if...

  • Shift Supervisor

    2 weeks ago

    Cardiff, United Kingdom Oak Tree pubs Full time

    As Shift Supervisor at the The Old Market Tavern, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at Oaktree Pubs. From breakfast to big nights out, our teams are the local legends. The atmosphere is electric, the food hearty, and...

  • Shift Supervisor

    2 weeks ago

    Cardiff, United Kingdom Toby Carvery - Whitchurch Full time

    As Shift Supervisor at Toby Carvery - Whitchurch, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at Toby Carvery, the home of the roast, where every day is a Sunday! Think perfectly ruffled potatoes, giant homemade Yorkies and pigs...

  • Shift Supervisor

    2 weeks ago

    Cardiff, United Kingdom Toby Carvery Full time

    As Shift Supervisor at Toby Carvery - Whitchurch, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at Toby Carvery, the home of the roast, where every day is a Sunday! Think perfectly ruffled potatoes, giant homemade Yorkies and pigs...

  • Shift Supervisor

    6 days ago

    Cardiff, United Kingdom Harvester - Cardiff Bay Full time

    As Shift Supervisor at Harvester - Cardiff Bay, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at Harvester, the nation's family favourite for feel-good dining. Famous for our fresh rotisserie chicken and unlimited salad bar since...