1st Line Support Analyst

1 day ago


Farnham, United Kingdom Forman IT Full time

Our client, a leading Managed Service Provider with offices in Farnham are actively looking for a 1st Line Support Engineer.

This role is remote based with one day in the office per week.

Essential Skills include experience with:

- Windows 7 and Windows 10 Operating Systems
- Exchange 2007/2010/2013/2016 Mailbox Management
- Active Directory Users/Computers Management
- Basic Client-side Networking experience
- Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
- Microsoft Office Applications
- Prior experience working within a Managed Service Desk provider.
- 2 Years + Experience working within IT Support
- Exceptional interpersonal skills, with a focus on listening, and questioning.
- Exceptional oral and written communication skills.
- Proven experience resolving incidents quickly by using remote support tools
- Ability to effectively prioritize and execute tasks in a high-pressure environment



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