2nd Line Support Analyst

1 week ago


Farnham, United Kingdom Ecs Resource Group Full time

Job Description2nd Line SupportLocation: Farnham (4 days onsite per week)Salary: 33k - 37kRole ProfileKey ResponsibilitiesAct as the primary escalation point for complex incidents and service requests from the 1st line team.Diagnose and resolve technical issues across Microsoft-based systems including:Windows 10/11 Windows ServerMicrosoft 365 suite (Exchange Online SharePoint Teams OneDrive)Active Directory (user management group policies permissions)Azure AD and Intune (device and identity management)Support and maintain end-user devices (laptops desktops mobile devices peripherals).Perform administration and troubleshooting of core infrastructure services (DNS DHCP file/print services VPN).Collaborate with 3rd line engineers or vendors where required ensuring timely resolution and clear escalation.Monitor and manage service desk queues ensuring SLAs and KPIs are met.Required Experience:IC Key Skills IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support Employment Type : Full-Time Experience: years Vacancy: 1



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