Products Return and Admin Assistant

1 week ago


Leicester, United Kingdom Flawless Vape Disturbution Full time

**Products Return and Admin Assistant**

**Company Overview**: Flawless UK Vape distribution is one of the largest vape distributors in the UK, supplying over 8,000 accounts with 10,000 skus in the UK. We carry a large range of vaping products from top brands all around the world. The products we carry are all TPD compliant and meet the strict safety and quality standards set out in the UK and Europe. As the largest distributors of vaping products in the UK, we get our hands on the latest products before anyone else. Flawless has established itself as a leader in the market of VAPE and CBD products. The company has seen year on year growth of the business and has recently moved to bigger premises to expand our operations. Due to continued growth, we are looking to expand our team.

**Job description**

You will be responsible for managing daily warehouse records, handling customer returns (both wholesale and retail), and providing administrative support. This role involves coordinating with various departments and ensuring accurate data entry, timely customer service, and seamless collaboration with the warehouse and sales teams.

**Key Responsibilities**:

- **Warehouse Record Management**:

- Daily update of spreadsheets with warehouse picking times based on warehouse records.
- Accurate data entry and maintenance of progress in spreadsheets regarding customer returns.
- **Returns Handling (Wholesale & Retail)**:
**Wholesale Returns**:

- Inspect returned devices, match them with corresponding customer orders.
- Process replacements or issue credit notes.
- dealing with customers according to ongoing cases. Cooperating with sales rep.

**Retail Returns**:

- Inspect returned devices and match them with customer orders.
- Collaborate with internal team members for further processing.
- Prepare devices for restocking as needed.
- **Return Labels Creation**:

- Create and provide return labels for customers upon request.
- **Customer Communication**:

- **Invoicing and Orders**:

- Ensure that free-of-charge invoices are correctly combined with the customer's next order.
- **Sample Management**:

- Check and record all incoming samples and pass them to the relevant team members based on the parcel content.
- Full training will be provided to manage order processing in the absence of the admin team.
- You will have to support the production team with basic administrative tasks during periods of high workload or in the absence of the production admin.
- You will assist the warehouse team with basic tasks, including order picking or goods-in handling, during periods of high volume, under the guidance of senior staff members.

**Job Types**: Full-time, Permanent

Pay: £23,000.00 - 25,000.00 per annum

Schedule:

- Hours 9am
- 6pm
- Day shift
- Monday to Friday

**Benefits**:

- Company pension
- On-site parking

Pay: £23,000.00-£25,000.00 per year

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person


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