Beauty Advisor

2 weeks ago

Birmingham, United Kingdom KIKO Milano Full time

_**MISSION OF THE POSITION**_

The Beauty Advisor is our KIKO Ambassador responsible to drive customer experience, sales and business KPIs in line with the KIKO Brand Strategy.

**MAIN RESPONSIBILITIES**
- **CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT**_
- Deliver outstanding service by engaging, connecting and servicing all visitors with the right behavior (attitude, outfit and make-up look in line with KIKO standards).
- Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs)
- Satisfy Customer’s needs with cross-selling products.
- Completion of all BeKIKO dossiers, quizzes and training elements
- Update Management with any issues that require solving in order to deliver the highest Customer experience and KPI results (E.g. Trends, Stock, Housekeeping etc.).
- As a full-time employee you may have the opportunity to undertake responsibilities as a ‘Beauty Tutor’ assisting the Store Manager in training the store team.
- **PROCEDURES & POLICIES EXECUTION**_

Guarantee that store is compliant with all KIKO standards
- Guarantee KIKO standards and procedures as defined in KIKO STORE BOOK and explained by the Store Manager.
- Contribute to maintain qualitative standards in terms of image (layout, merchandising and proper housekeeping of the Store) and quality standards of KIKO Customer Care.
- Guarantee the constant updating on market trends.

The mission of the Beauty Advisor:

- Showcase KIKO products and understanding customers needs
- Inspired customers with your own make up looks
- Maintain store standards and good vibes
- Be a team player and most importantly have fun and be yourself

Weekly hours: Full Time and Part Time

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 24,32 per week

**Salary**: £10.80 per hour

**Benefits**:

- Employee discount
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- beauty sales: 1 year (preferred)

Work Location: One location

Reference ID: BA-BM

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