Beauty Advisor

Location: Bullring, Birmingham

Type of contract: Permanent, Full Time 40h

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

As a Beauty Advisor specialising in the field of cosmetics at Sephora, your primary responsibility will be to provide exceptional customer service and expertise in makeup, skincare and fragrance and ensuring the smooth and efficient operation processes (cash and stock). You will assist customers in selecting products, educate them about current beauty trends, and promote Sephora's brand offerings. Your role will contribute to the overall success of the Sephora store in the UK by ensuring customer satisfaction and driving sales.

Key Responsibilities:

• Customer Assistance: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Offer personalized products recommendations and advice, taking into consideration individual skin type, tone, needs, and desired look. Assist customers with product selection and provide detailed information on application techniques.
• Product Knowledge: Stay up-to-date with the latest beauty trends, techniques, and products available at Sephora. Have an in-depth understanding of the features and benefits of different makeup, skincare and fragrance brands, including Sephora's private label offerings. Continuously expand your knowledge of new beauty launches, ingredients, and industry innovations to provide accurate and valuable information to customers.
• Sales and Goals: Proactively engage customers to drive sales and meet store sales targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program. Actively participate in promotional activities and events to maximize sales opportunities.
• Cash Operations: accurately process customer transactions, adhering to cash procedures as per Sephora guidelines and audit reports, follow daily cash-in and cashout procedures. Maintain cleanliness and organization in workspaces like the cash area and gift wrap, ensuring adequate packaging supplies.
• Stock Management: Receive, inspect, and verify incoming shipments of merchandise. Unpack, label, and tag products accurately and efficiently. Organize and maintain inventory storage areas, including stockrooms and shelves. Perform regular stock counts and assist with inventory audits. Monitor stock levels and identify items that need to be reordered.
• Stock Replenishment: Work closely with the management team to prioritize stock replenishment tasks. Ensure that stockrooms are adequately stocked to meet customer demands. Restock products on the sales floor promptly and maintain appealing product displays. Monitor product expiry dates and rotate stock as necessary. Assist in the implementation of merchandising plans and promotional displays.
• Visual Merchandising: Assist in maintaining an organized and visually appealing makeup, skincare and fragrance section. Ensure shelves are stocked with an appropriate quantity of products at all times. Monitor product expiration dates and remove expired or damaged items. Participate in visual merchandising activities, including product displays and promotions.
• Brand Representation: Embody the Sephora brand values and maintain a professional appearance at all times. Ensure the store's visual merchandising standards are upheld, including cleanliness and organization of beauty counters and displays. Act as a brand ambassador by actively promoting Sephora's values and offerings.
• Team Collaboration: Collaborate with the store team, including other beauty advisors and managers, to create a positive and inclusive work environment. Share knowledge and best practices with colleagues to enhance overall customer service and sales performance. Actively participate in team meetings, trainings, and workshops.

Skills:

• Experience in a retail/customer experience focused environment is highly desirable
• Passion for and knowledge of makeup, skincare and fragrance products, techniques, applications, and industry trends.
• Strong interpersonal and communication skills, with the ability to build rapport and connect with customers.
• Strong organisational skills with exceptional attention to detail.
• Ability to lift and carry heavy boxes, stand for extended periods, and perform physical tasks.
• Demonstrated ability to provide exceptional customer service and personalise recommendations based on customer needs.
• Goal-oriented mindset and ability to meet and exceed sales targets.
• Ability to multitask, prioritise, and thrive in a fast-paced retail environment.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.